The UK's Online Retail Association

For more than 20 years, IMRG has been the voice for the online retail industry in the UK.

Our membership community comprises businesses of all sizes - multichannel and pureplay, SME and multinational, as well as suppliers to the industry. We support retailers through a range of activities including market tracking and intelligence, benchmarking, best practice events and policy work.


                        @IMRGupdate IMRG eCommerce Network

Latest news: The IMRG Capgemini e-Retail Sales Index March 2014 is out, find out what we learned from it here.

The line-up for the next IMRG Connect is looking great. Keynote speakers already confirmed include Susanne Given of SuperGroup and Paul Hornby of Shop Direct. 

Don't forget to register your place at #IMRGConnect on 21 May, 'Voice of the consumer'. Click here.


IMRG host a busy programme of events throughout the year, from day-long conferences for hundreds of attendees to focused seminars and retailer-only roundtables. more

Indexes & Data

Keep up with online retail trends and developments on a monthly basis with our range of tracking Indexes. more

Reports & Learning

We produce a range of custom reports using our unique market intelligence, focusing on key areas of e-commerce such as supply chain, policy, social media, cross-border expansion and many more. more

What's the Latest

IMRG Fashion Sector Insight Report Infographic
10 April 2014
The Fashion Sector Insight Report as an infographic. Scroll down to find out how you can embed on yo…
IMRG content

Basket in one hand, smartphone in the other: Embracing mobile in retail
10 April 2014
Mobile has changed retail. It has put instant, always on connectivity into the hands of consumers, a…

How to hook mobile consumers: 5 tips for online retailers
08 April 2014
Consumers are turning to their mobile devices for a wide variety of daily tasks – and shopping is …

An estimated 865m online orders will be despatched by UK carriers in 2014
25 March 2014
Findings from the IMRG MetaPack UK Delivery Index February 2014.

Areas of Interest

The online retail industry is extremely complex; in order to succeed, retailers need to provide the kind of experience that both satisfies the existing expectations of their customers and keeps pace with changing trends and behaviours. This section partitions industry market intelligence and best practice into dedicated areas of interest.

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Mobile and Email Marketing Trends
09 April 2014
IMRG's Chief Information Officer Tina Spooner looks at key trends in email marketing (members only).
IMRG e-Retail Survey April 2014
07 April 2014
The IMRG e-Retail Survey questioned around 50 senior ecommerce professionals (Heads of Ecommerce, CE…
IMRG Fashion Sector Insight Report
13 February 2014
IMRG are proud to announce that the Fashion Sector Insight Report - supported by Silverpop - is now …
M-Retail Market performance
23 April 2014