The UK's Online Retail Association

For more than 20 years, IMRG has been the voice for the online retail industry in the UK.

Our membership community comprises businesses of all sizes - multichannel and pureplay, SME and multinational, as well as suppliers to the industry. We support retailers through a range of activities including market tracking and intelligence, benchmarking, best practice events and policy work.

Want to find our more? Register your interest about IMRG.

Latest news: Members can download Justin Lodge from Wiggle's Keynote presentation slides at #IMRGConnect - click here.



IMRG host a busy programme of events throughout the year, from day-long conferences for hundreds of attendees to focused seminars and retailer-only roundtables. more

Indexes & Data

Keep up with online retail trends and developments on a monthly basis with our range of tracking Indexes. more

Reports & Learning

We produce a range of custom reports using our unique market intelligence, focusing on key areas of e-commerce such as supply chain, policy, social media, cross-border expansion and many more. more

What's the Latest

Global Retailers Look To New Digital Commerce Battleground: The Next Billion Web Users
30 September 2014
MasterCard and Fletcher School 'Digital Evolution Index' Provides Roadmap of Countries Most Prepared…
press release

How mobile impacts the marketing of SME retailers
26 September 2014
This whitepaper will give you, as a marketer for an SME, an overview to mobile marketing, some of it…
white paper

Infographic European Fashion Industry
25 September 2014
Facts & Figures: Customer Behaviour in the European Online Fashion Industry

VIDEO: The IMRG Top 50 Retailer Ranking
24 September 2014
Jonathan Howlett, Vice President, Enterprise Sales at comScore, talks us through the IMRG Top 50 Ret…

Areas of Interest

The online retail industry is extremely complex; in order to succeed, retailers need to provide the kind of experience that both satisfies the existing expectations of their customers and keeps pace with changing trends and behaviours. This section partitions industry market intelligence and best practice into dedicated areas of interest.

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IMRG Keynote presentation: Justin Lodge
18 September 2014
Download the Keynote presentation by Justin Lodge, Head of Developing Markets at IMRG Connect on 17 …
IMRG content
IMRG Valuing Home Delivery Review 2014, supported by Blackbay
26 August 2014
Failed online deliveries will cost more than £¾BILLION this year - download the full review here.
A Tale of Two Cities - Competition or Collaboration between E-commerce and the High Street?
04 July 2014
The worst of times for the High Street, the best of times for consumers, is this then just another t…
IMRG UK Consumer Home Delivery Review
08 May 2014
The IMRG UK Consumer Home Delivery Review is a study of online fulfilment requirements. As well as e…