The UK's Online Retail Association

For more than 20 years, IMRG has been the voice for the online retail industry in the UK.

Our membership community comprises businesses of all sizes - multichannel and pureplay, SME and multinational, as well as suppliers to the industry. We support retailers through a range of activities including market tracking and intelligence, benchmarking, best practice events and policy work.

Want to find our more? Register your interest about IMRG or call +44(0) 203 696 0980.

Latest news: Register now for IMRG Fashion Connect Conference on February 12 2015. To find out more, click hereMembers can also download the UK Cross-Border Trading Guide - please click here for your copy.

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Next Event

IMRG Fashion Connect Conference - February 2015
The first Connect Conference of IMRG will explore the business of online fashion and tailoring a seamless customer experience.more

Indexes & Data

Keep up with online retail trends and developments on a monthly basis with our range of tracking Indexes. more

Reports & Learning

We produce a range of custom reports using our unique market intelligence, focusing on key areas of e-commerce such as supply chain, policy, social media, cross-border expansion and many more. more

What's the Latest


Avoiding common mistakes on Google Shopping
29 January 2015
It’s no secret that Google generally plays at least some role in most user journeys online.
 
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IMRG content

Join us in Moscow – 7 reasons to target the Russian online market
29 January 2015
The media will give you a thousand reasons to stay away from Russia right now – unstable political…
 
more
IMRG content

Let's get personal
28 January 2015
Personalisation has been something of an unattainable ideal since the early days of the worldwide we…
 
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IMRG content

Voice of the Customer: The 7 Secrets to Great Customer Experience
28 January 2015
Learn how to improve your customer experience, increase customer loyalty and conversion using custom…
 
more
IMRG content

Areas of Interest

The online retail industry is extremely complex; in order to succeed, retailers need to provide the kind of experience that both satisfies the existing expectations of their customers and keeps pace with changing trends and behaviours. This section partitions industry market intelligence and best practice into dedicated areas of interest.

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M-Retail Index - January 2015 (reporting December 2014 Results)
22 January 2015
Highlights from the m-Retail Index November (reporting October results).
 
index
A compressed Christmas online
16 January 2015
This report looks at the effect of Black Friday 2014 sales on online shopping.
 
report
January IMRG MetaPack UK Delivery Index
22 December 2014
Delivery represents the final mile in e-commerce and, while it may not be the most glamorous area, i…
 
index
UK e-Retail Order Destination Analysis December 2014
22 December 2014
Our Destination analysis allows us to track and anticipate the destination of online orders in the U…
 
index
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