The UK's Online Retail Association

For more than 20 years, IMRG has been the voice for the online retail industry in the UK.

Our membership community comprises businesses of all sizes - multichannel and pureplay, SME and multinational, as well as suppliers to the industry. We support retailers through a range of activities including market tracking and intelligence, benchmarking, best practice events and policy work.

Want to find our more? Register your interest about IMRG or call +44(0) 203 696 0980.

Latest news: Register now for IMRG Fashion Connect Conference on February 12 2015. To find out more, click hereMembers can also download the UK Cross-Border Trading Guide - please click here for your copy.

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Next Event

IMRG Fashion Connect Conference - February 2015
The first Connect Conference of IMRG will explore the business of online fashion and tailoring a seamless customer experience.more

Indexes & Data

Keep up with online retail trends and developments on a monthly basis with our range of tracking Indexes. more

Reports & Learning

We produce a range of custom reports using our unique market intelligence, focusing on key areas of e-commerce such as supply chain, policy, social media, cross-border expansion and many more. more

What's the Latest


Retailers can compete and make profits without blanket promotions
23 December 2014
SalesGossip reports competition is pulling pre-boxing day sales to as early as Sunday 21st of Decemb…
 
more
IMRG content

Media Alert: Xmas Day / Boxing Day predictions from Experian-IMRG
22 December 2014
New figures produced by the global information services company, Experian, in conjunction with IMRG,…
 
more
press release

What have we learned the week that was 19 December 2014?
19 December 2014
Was it a good week? A bad week? An 'erm' week? We take a look at the good, the bad, and the 'erm' du…
 
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IMRG content

How do the top 50 eCommerce retailers communicate their delivery propositions?
17 December 2014
IMRG published its quarterly ranking of the top 50 online retailers in September 2014. The top 50 in…
 
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IMRG content

Areas of Interest

The online retail industry is extremely complex; in order to succeed, retailers need to provide the kind of experience that both satisfies the existing expectations of their customers and keeps pace with changing trends and behaviours. This section partitions industry market intelligence and best practice into dedicated areas of interest.

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Channel Performance - November 2014
15 December 2014
During October the year-on-year growth rates of Online-only / Catalogue and High St / Multichannel r…
 
index
IMRG Black Friday / Cyber Monday poll December 2014
08 December 2014
IMRG questioned 24 senior ecommerce professionals regarding their experience of Black Friday / Cyber…
 
IMRG content
IMRG Capgemini Quarterly Benchmarking Report - August to October 2014
01 December 2014
Smartphones and tablets continue to take a larger slice of the UK online retail market, accounting f…
 
report
Card Holder Not Present Indicator Report
28 November 2014
This Card Holder Not Present fraud survey has been conducted by IMRG, in conjunction with First Rate…
 
report
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