The UK's Online Retail Association

For more than 20 years, IMRG has been the voice for the online retail industry in the UK.

Our membership community comprises businesses of all sizes - multichannel and pureplay, SME and multinational, as well as suppliers to the industry. We support retailers through a range of activities including market tracking and intelligence, benchmarking, best practice events and policy work.

Want to find our more? Register your interest about IMRG or call +44(0) 203 696 0980.

Latest news: Register now for IMRG Fashion Connect Conference on February 12 2015. To find out more, click hereMembers can also download the UK Cross-Border Trading Guide - please click here for your copy.


Next Event

IMRG Fashion Connect Conference - February 2015
The first Connect Conference of IMRG will explore the business of online fashion and tailoring a seamless customer experience.more

Indexes & Data

Keep up with online retail trends and developments on a monthly basis with our range of tracking Indexes. more

Reports & Learning

We produce a range of custom reports using our unique market intelligence, focusing on key areas of e-commerce such as supply chain, policy, social media, cross-border expansion and many more. more

What's the Latest

What have we learned the week that was 28 November 2014?
28 November 2014
Was it a good week? A bad week? An 'erm' week? We take a look at the good, the bad, and the 'erm' du…
IMRG content

Retailers crushed in rush to attract Christmas shoppers
28 November 2014
Black Friday backlash could be on the cards.
press release

Top VAT tips for online sellers #2
27 November 2014
Take a look at #2 of our series of 6 VAT tips for Online Sellers.

Christmas 2014 is set to be the busiest on record for the UK’s online logistics industry
27 November 2014
The latest IMRG MetaPack Delivery Index shows an unexpected slowdown in parcel growth in September f…
press release

Areas of Interest

The online retail industry is extremely complex; in order to succeed, retailers need to provide the kind of experience that both satisfies the existing expectations of their customers and keeps pace with changing trends and behaviours. This section partitions industry market intelligence and best practice into dedicated areas of interest.

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Card Holder Not Present Indicator Report
28 November 2014
This Card Holder Not Present fraud survey has been conducted by IMRG, in conjunction with First Rate…
Channel Performance - October 2014
19 November 2014
During October the year-on-year growth rates of Online-only / Catalogue and High St / Multichannel r…
VIDEO: Justin Lodge: Cycling the road to International Expansion - IMRG Connect
23 September 2014
Justin Lodge, Head of Developing Markets at Wiggle, delivers his Keynote presentation 'Cycling the r…
Mobile Market Performance - October 2014
27 November 2014
Mobile commerce continues to grow at around three times the rate of total online retail sales in the…