CUSTOMER RETENTION PRESS RELEASES

• 19 November 2009
  GSI Launches Four Specialty Web Stores—Barbie, Hot Wheels, Disney and Games—For Mattel
  GSI Commerce Inc. (Nasdaq: GSIC), the leading provider of e-commerce and multichannel solutions, today announced that it has signed a multiyear agreement to provide Mattel (Nasdaq: MAT), the leading... ...more
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• 19 November 2009
  Sit-up Channels Awards Multi-Million Home Delivery Contract To Hermes
  sit-up channels, a leading TV home shopping retailer, has awarded a five-year multi-million pound contract to Hermes for the provision of home delivery services. Under the agreement, Hermes will handle the collection and delivery of products... ...more
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• 18 November 2009
  Adobe Scene7 2010 Rich-Media Survey: Customer Experience in the New Decade
  How does your online experience stack up today? How about 12 months from now? Take the Adobe Scene7 2010 Survey: Customer Experience in the New Decade and learn what online trends will drive 2010. It will cover rich media/merchandising, social media, mobile and personalization features used or planned to enhance customer experience and their effectiveness. All responses are confidential. ...more
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• 18 November 2009
  Pets At Home Replace eCommerce Platform With Solution From Salmon To Help Them Embrace Multi-Channel
  Salmon, specialists in delivering eCommerce solutions today announced they have implemented a new eCommerce platform for Pets at Home, who have 246 pet stores across the UK. The new website will help them embrace Multi-Channel as they look to... ...more
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• 16 November 2009
  Littlewoods.com Wins IMRG’s Best Use of Rich Media Award With Adobe Scene7
  Littlewoods.com has picked up the award for ‘Best Use of Rich Media’ at the inaugural IMRG e-Commerce Awards for Excellence, after integration of e-Video by Adobe Scene7 resulted in a double digit increase in conversion rates. The award,... ...more
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• 10 November 2009
  IMRG Press Release: Senior Retailer Roundtable meeting discusses future of e-Retail
  IMRG's Senior Retailers round table latest meeting took place on Thursday 5th November. The group meets two / three times per year and, over a hot buffet ,a few glasses of wine and convivial conversation, the group turns it's attention to high... ...more
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• 9 November 2009
  Monetisation Of Online Retail Sites Worth £949m By 2013
  A new report launched today, reveals ten online retailing trends for the 2010s and the most important actions online retailers should take to grow their business post-recession. The findings forecast that monetisation... ...more
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• 5 November 2009
  Fast Track Your Christmas Online Sales!
  MyRetailHeaven.co.uk, offers online shoppers a seamless shopping experience through its “Register Once.Checkout Once.Pay Once.” one -click virtual shopping mall. In a recent (September 2009) commissioned survey carried out by OnePoll, 71% of... ...more
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• 5 November 2009
  Salmon LLC, eCommerce Specialists, Make Sleepy’s Online Dreams A Reality With New Transactional Website
  Salmon LLC, specialists in delivering eCommerce solutions, today announce they have completed the development of a new transactional website for Sleepy’s - “The Mattress Professionals”, with over 700 stores in 11 states... ...more
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• 5 November 2009
  Salmon Named Rackspace EMEA Partner Of The Year 2009
  Salmon, specialists in delivering eCommerce solutions today announced that for the second year in a row, they have been named as Rackspace ’s EMEA (Europe Middle East & Africa) Partner of the Year. Salmon are... ...more
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• 5 November 2009
  Searching The e-Store: Google Commerce Search Now Available To Power Retail Websites
  MOUNTAIN VIEW, Calif. (November 05, 2009) - Google Inc. (NASDAQ: GOOG) today announced a new hosted enterprise search product, Google Commerce Search™, to power online retail stores and e-commerce websites with the speed and accuracy customers... ...more
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• 4 November 2009
  Behavioral Merchandising drives Wilkinson Plus website conversion up by 22% and order value by 16%
  Customer conversation will underpin the next phase of online growth for the UK’ s leading retailer for general homewares. Wilkinson Plus plans to reduce the cost of customer acquisition online by increasing conversion rates and average order... ...more
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• 4 November 2009
  Halfords Despatches Direct throught MetaPack
  Retailers invest billions upon billions of pounds in stock that they do not need to hold in warehouses that they do not need to build, and in equipment that they do no need to procure. Why? Because they are working to customer service... ...more
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• 4 November 2009
  The Online European Retail Market Overview
  An August 2009 Snapshot of European Online Retail Traffic, Geography, Demographics & Behaviour - Germany has the largest online population, followed by the UK, France and Russia. - Of all online retail categories, comparison shopping... ...more
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• 30 October 2009
  Bazaarvoice Named ‘Technology Vendor of the Year’
  Bazaarvoice has been named ‘Technology Vendor of the Year’ at the 2009 Retail Systems Awards. The company provides social commerce applications, including its flagship Ratings & Reviews product, to over 600 brands worldwide. Launched in the... ...more
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• 26 October 2009
  Boom Predicted For Online This Christmas, As A Third Of Consumers Will Shop More On The Web
  London, 26 October 2009: Latest research published today by eBay Advertising into the behaviour of the e-buying consumer predicts a healthy Christmas for online, as 85% of consumers intend to maintain or increase their online shopping, and... ...more
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• 26 October 2009
  iForce Gains Investors in People Accreditation
  iForce is proud to announce it has gained Investors in People accreditation. This award endorses the large number of people-based initiatives and best practice now established in the UK’s leading multi-channel specialist logistics operator... ...more
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• 22 October 2009
  Elastic Path’s Innovation Wins Virgin Media’s Ecommerce Business
  Elastic Path Software, a leading enterprise ecommerce platform provider, announced today that its platform will be used to integrate Virgin Media’s online sales channels. Virgin Media, the leading UK... ...more
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• 22 October 2009
  TradeDoubler Rebrands The Search Works to TD Search in UK and France
  Final step in successful integration of The Search Works into The TradeDoubler Group, delivering unrivalled, seamless search management across 19 countries ...more
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• 21 October 2009
  New M&S Website Equals WHSmith As Best High Street Retail Website In Run Upto Christmas 2009
  20 October 2009 – Marks & Spencer's newly launched website, has equalled WHSmith in offering its customers the best user experience out of the top UK high street retailers, in the run up to Christmas 2009, according to a new study released... ...more
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• 21 October 2009
  Online Spending Growth Slows as High Street Ramps Up Promotions
  • Online spending growth slumps to record low in September • 1.9% month-on-month growth unusually low rate for September • Warm weather and in-store promotions cannibalise clothing sales online 21st October 2009: The monthly IMRG Capgemini... ...more
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• 15 October 2009
  Scotland’s Premier Outdoor Retailer Tiso Group Launches Reviews And Customer-Led Helpdesk To Bring In-Store Knowledge Online
  Tiso.com and AlpineBikes.com appoint social commerce provider Bazaarvoice to implement customer Ratings & Reviews and Ask & Answer functionality ...more
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• 12 October 2009
  Coremetrics Announces Significant Enhancements to Platform for Continuous Optimisation
  Coremetrics, the leader in marketing optimisation, today announced significant enhancements to the Coremetrics Continuous Optimisation Platform, a unique system that addresses the need to more successfully convert and retain customers online.... ...more
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• 12 October 2009
  dgm Launches Affiliscape, A Revolutionary Affiliate Recruitment Tool
  dgm, the UK’s first and most experienced affiliate network, has launched Affiliscape, a revolutionary recruitment tool that provides unparalleled visibility of all affiliates on any affiliate campaign. The depth of Affiliscape’s information... ...more
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• 7 October 2009
  FT.com Increases Click Through Rate By Over 350% With Autonomy Optimost
  Tests on Single Web Page of Leading Business News Website Lead To 50% Increase in Conversion Rates ...more
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• 7 October 2009
  IMRG Press Release: Members’ Meeting 1st October 2009
  IMRG’s Members’ Meeting provided the perfect opportunity to carry out an industry healthcheck and to diagnose the major developments for the coming months. Certainly consumers’ love affair with online retailing shows no sign of cooling off... ...more
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• 6 October 2009
  Adobe Scene7 has Revolutionized On-Demand Cross Media Publishing
  So you can revolutionize the way you market your business ...more
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• 30 September 2009
  First Cyber Security Adds An Innovative Anti-Phishing Solution To Its SOLID Authentication Service.
  First Cyber Security announces the extension of their SOLID Authentication service which will now automatically redirect links selected from phishing emails, from the fraudulent site to the authentic... ...more
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• 30 September 2009
  NEOVIA's NETBANX Partners With PayPal To Deliver Opportunities For Increases In Sales For Merchants
  NEOVIA merchant Readyparcels goes live with new offering ...more
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• 30 September 2009
  Unique Service Launched To Protect Brand Identities Online
  Woking, UK. 24 September 2009- First Cyber Security (FCS) announce the availability of their unique SOLID 3PV(TM) service (Secure OnLine IDentification third party verification). The technology originally showcased at the IP risk and... ...more
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• 29 September 2009
  A|wear Enhances Buying Experience with Latest in Rich Content
  Venda Flash Merchandising tool delivered to drive up conversion and revenue ...more
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• 29 September 2009
  Salmon Deliver Unique “Text and Reserve” SMS Service for Halfords
  Salmon, specialists in delivering eCommerce solutions today announce they have worked with Halfords to deliver a unique “Text and Reserve” service that extends their multi-channel strategy to... ...more
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• 28 September 2009
  Functionality And Ease Of Use Are Key Factors In Content Management System Purchases
  28 September 2009 – The features offered and ease of use are what customers hold in highest regard when looking to purchase a content management system (CMS), but surprisingly, price and security are not considered particularly important... ...more
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• 23 September 2009
  NEOVIA Financial Selected by VirWoX for Second Life Currency Exchange
  Wednesday, 23 September 2009 - NEOVIA Financial Plc (LSE: NEO), the independent global online payments business, has been selected to securely process online payments for VirWoX, the Austrian based Virtual World Exchange. VirWoX is using... ...more
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• 22 September 2009
  A MadBid Is A Smart Choice With Ukash
  The rapidly expanding global cash payment solution Ukash has announced today its unique vouchers are now available as a payment method on MadBid.com, the penny-auction phenomenon that everyone’s talking about. Ukash vouchers, which allow consumers to shop, pay and play online using cash, are now accepted on www.MadBid.com in the UK and Ireland for millions to make bids on new products like ...more
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• 22 September 2009
  Glasses Direct Selects Coremetrics To Gain Insight Into Customer Behaviour
  Glasses Direct, the UK's largest internet prescription glasses retailer, has selected Coremetrics, the leader in marketing optimisation, to deliver a personalised experience to its customers and increase average order value. The deal delivers... ...more
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• 17 September 2009
  MetaPack Enables ASOS.com SameDay Delivery Service
  ASOS.com went live with their same day delivery service at the end of August. This was achieved through the use of MetaPack delivery management software and CitySprint’s SameDay Courier solution. ...more
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• 17 September 2009
  TradeDoubler Appoints Simon Burgess to UK Managing Director Role
  TradeDoubler, the number one pan-European performance marketing company, today announces the appointment of Simon Burgess to the role of Managing Director UK and Regional Director UK & Ireland. Simon Burgess... ...more
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• 17 September 2009
  Visitors to Unicahome.com Find More and Spend More with Site Search from SLI Systems
  CUPERTINO, CA – September 15, 2009 – When site search is fast, accurate, and easy to use, it becomes a key contributor to e-commerce success. Unicahome.com, an online retailer of home furnishings and design products, is a perfect example of... ...more
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• 16 September 2009
  gsi interactive and Charlotte Russe Announce Multiyear Extension of Marketing Services Agreement
  gsi interactiveSM, a GSI Commerce company providing comprehensive digital marketing and design offerings, today announced a multiyear extension of its marketing services agreement with Charlotte Russe... ...more
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• 11 September 2009
  Barratts Priceless Rolls Out Customer Reviews Across Six Websites To Increase Conversion And Customer Satisfaction
  Nationwide shoe chain implements Bazaarvoice’s Ratings & Reviews technology across collection of specialist online shoe shops ...more
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• 11 September 2009
  Halfords Surpass One-Millionth “Reserve and Collect” Milestone
  Salmon, specialists in delivering eCommerce solutions and responsible for delivering Halfords.com “Reserve and Collect” proposition back in 2008, today announced that Halfords has officially reached their... ...more
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• 10 September 2009
  NEOVIA Payment Suite Contract Wins Continue to Build on Success
  Payment Suite to provide online payment processing for property and home industry ...more
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• 8 September 2009
  Lipsy Selects Coremetrics For Online Marketing Insight To Build Its Brand
  Lipsy, the women's fashion retailer, has selected Coremetrics, the leader in marketing optimisation, to identify the most powerful branding influences in its online marketing strategy and maximise marketing return on investment. The deal... ...more
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• 7 September 2009
  Salmon Slip Into Hotter Comfort Concept Shoes – Supporting Plans To Double Their Online Business In The Next Three Years
  Salmon, specialists in delivering eCommerce solutions today announce they have completed the development of a new transactional website for Hotter Comfort Concept, who currently make 1.3 million pairs of... ...more
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• 4 September 2009
  Kiddicare.com Launches New Look eCommerce Site
  Kiddicare.com deploys 10CMS Flash Merchandising platform to drive up conversion ...more
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• 3 September 2009
  Evans Cycles Works in Tandem with Avail Intelligence
  Specialist bike retailer sees a two-fold improvement in relevancy of product merchandising for its visitors. ...more
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• 3 September 2009
  Tealeaf Supports MandMDirect.com’s Online Growth by Providing Insight into the Customer Website Journey
  Fashion bargain hunters will benefit from an improved customer experience following the online retailer’s adoption of Tealeaf CX Solutions ...more
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• 25 August 2009
  Website Development Required In The Face Of Falling Visitor Figures: Price Comparison Sites Must Focus On Trust, Loyalty And User Experience
  Building trust, collaborative functionality and giving greater control to users may be key to the future growth of price comparison websites, according to a new report released today. The Future Comparisons Report from user... ...more
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• 24 August 2009
  Customer Product Reviews Increase Conversion Rates On eSpares.co.uk
  UK’s largest home appliance spare parts retailer sees reviews increase product sales by up to 14.2% eSpares.co.uk, the UK’s largest electrical appliance spare parts retailer, has revealed that customer product reviews have increased conversion... ...more
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• 24 August 2009
  HDN Awarded Sainsbury's Home Delivery Contract
  Following an extensive review of the parcel delivery market Sainsbury’s has appointed Home Delivery Network (HDN) as its primary carrier of parcels to home in line with the launch of its non-food online business. The retailer will be... ...more
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• 24 August 2009
  Purple Parking Selects Webloyalty To Drive Repeat Business To Its Online Booking Service
  Webloyalty International Ltd. (UK), a leading provider of incremental revenue for online businesses, today announced a new partnership with the UK’s leading airport parking provider, Purple Parking. Webloyalty... ...more
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CUSTOMER RETENTION WHITE PAPERS

• 13 November 2009
  NetElixir Research Paper: Search Engine Marketing in the Post Recession Era
  At NetElixir, stemming from our extensive research and experience in the fields of search advertising and online retail, we are in a prime position to offer insights on what to expect as we enter 2010. Our latest research report focuses... ...more
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• 6 November 2009
  Social Media– Making It Personal
  Social media – making it personal Richard Shepherd, VP and general manager of Coremetrics, leading provider of online marketing solutions, discusses the opportunities retailers can unlock through social media, and the importance of using web... ...more
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• 26 October 2009
  Omniture Seminar Invitation: You've Got The Data, So Why Don't You Use It?
  You've gone to the expense of collecting behavioural and demographic data about the visitors to your web site. You can see and hear what they are doing as they interact. Isn't it time to show them that you're listening? We'd like to invite you... ...more
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• 3 September 2009
  The Interactive Marketing Metrics You Need
  In today's online world, what separates a good online marketer from a great one? While there are many answers, one of the most critical factors to being a great marketer is constant testing. How often do you test your landing pages? Your offer... ...more
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• 1 September 2009
  Video: How It's Changing Online Shopping
  Download your free copy of this latest whitepaper to learn more about: • Why consumer video consumption is growing • How video can influence a sale and help to justify the purchase of nearly any product • Which e-tailers are... ...more
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