Industry Report
IMRG Industry reports contain e-Retail statistics, insights from key players in the sector and provides an essential reference for anyone involved, or interested, in this dynamic sector. Covering the customers journey and key touchpoints along the way, this IMRG Industry report highlights areas of development, insightful comment and predictions for the year ahead.
IMRG Annual Industry Reports are available to IMRG members free of charge. If you are a non-member these reports are available to purchase from our IMRG Shop. For any enquiries please email market@imrg.org
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Industry Report: 2009
IMRG's E-Retail Industry Report 2009 provides an in depth review of the past year through detailed statistics, figures and graphs, as well as contributions from a number of members including Royal Mail, Capgemini and Hitwise. This year's report also contains IMRG’s UK Retailer Activity Review 2008 providing an overview of the UK retail scene. Further contributions from APACS, Kelkoo and Tesco make this a must have report for all those involved in online retail.
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Industry Report: 2008
2008's Industry Report contains information essential to retailers and suppliers alike broken down into eight key categories: Search, Marketing, Retail, Payments, Delivery, Technology, Security & Fraud, and Customer Service. The report contains a foreword by Robin Terrell of Figleaves.com as well as many other contriubtors including members of SLI Systems Inc, Tesco, Ikea, Royal Mail, Capgemini and Microsoft to name but a few. There is also a prophetic look to the future and a summary of 2007 in facts and figures.
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Industry Report: 2007
Susan Pointer of Amazon.com provides 2007's Industry Report foreword, focusing on the high expectations of online consumers as well as successfully integrating supply chain logistics, delivery and after sales service. Other contributors to the report include Kelkoo, AOL, Waterstone's, MasterCard, MetaPack and e-Inbusiness. The 7 topics covered this year are; Search, Marketing, Retail, Payments, Delivery, Fraud and Technology. 2006 is also reviewed in depth using figures and sales indexes.
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Industry Report: 2006
This year's foreword comes courtesy of Alison Lancaster, Head of Marketing and Catalogues at John Lewis with further contributions from Firebox.com, Bond Pearce, Affiliate Window, Commission Junction and Scene 7. Also included is an in-depth month by month break down of 2005 from the view of trends, sales and highlights among other aspects. The eight topics dealt with in this report are; Search, Marketing, Usability, Multi-Channel, Payments, Fulfilment, Customer Service and Regulation with stats and figures helping to illustrate trends in these areas.
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Industry Report: 2005
Graphs and figures are used to full effect in the first ever IMRG Annual Report, to illustrate the key trends and noticeable movements in a number of sectors including clothing, alcohol and electricals. The report contains contributions from Actinic Software, CyberSource, Hitwise, Reed Smith, VeriSign and Worldpay among others. Important challenges including the high street's challenge, online security and the international marketplace are addressed with a summation of e-retail industry priorities helping to conclude the report.
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