e-Retail Industry Report 2012
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Executive Summary
Identifying best practice through analysis of current and future trends,
to enable IMRG members to go into 2012 with the best possible chance of
success. Featuring contributions from Cisco, MetaPack, Wiggin LLP,
Starfish 360, eDigitalResearch, Bond Pearce LLP, Capgemini, WorldPay,
Criteo, Manhattan Associates, Experian Hitwise and IMRG.
TABLE OF
CONTENTS
Introduction –
Anticipating Retail’s Reinvention
James Roper, CEO, IMRGPage
4
2012 - Omni-channel In-store Security
Implications
Sean Clark,
Vertical Solutions Architect, CiscoPage
6
Expansion is a Matter of
Delivery
Shiran
Liyanage, Head of Channel Development,
MetaPackPage 9
2012: The Year
to be Smart
Sarah
MacDonald, Solicitor, Wiggin LLPPage
11
Review of the IMRG Capgemini e-Retail Sales
Index
Tina
Spooner, Chief Information Officer, IMRGPage
14
Embrace Mobile-commerce, with an Integrated and
Scalable Strategy
Chris
Brassington, CEO, Starfish 360 Page
17
A Single Customer View: Understanding the
Multichannel Consumer
Derek Eccleston, Head of Research,
eDigitalResearchPage 20
The
World View
Aad Weening, Head of International,
IMRG Page
23
ALL CHANGE - What Lies Ahead in the Legal
Landscape for 2012?
Veronica Bailey, Practice Development
Lawyer, Bond Pearce LLPPage
26
2012: The Year of ‘the Multichannel Retailer
Chris
Webster, VP Head of Retail CapgeminiPage
28
Payments of the Future – Mobilising for the Race
in Future Payments
Gabriel
Hopkins, Head of eCommerce Products, WorldPay
Page 30
The Future of Online
Advertising
Michael Steckler, Managing Director,
Northern Europe, CriteoPage
33
Retail Trends for 2012: Impulse Purchases,
Experience Centres and Consumer Control
Craig Sears-Black, UK Managing Director,
Manhattan AssociatesPage
36
Online growth against a tough economic
backdrop
James Murray, Marketing Research Analyst,
Experian HitwisePage 39
IMRG
Activity Review 2010
Page
41
About IMRG
Page
45