DELIVERY PRESS RELEASES

• 26 February 2013
  Drop Ship Vendor introduces state-of-the-art functionality to enhance home delivery service
  Shire Garden Buildings has implemented the UK’s leading two-man home delivery software to satisfy retailers’ growing service level demands....more
•  
• 18 January 2013
  ASDA Achieves Industry-leading Standard in Online Fulfilment
  ASDA, one of the UK’s largest grocery retailers, has taken an important step toward becoming one of the country’s leading multichannel retailers by achieving the IDIS (Internet Delivery Is Safe) Gold Standard....more
•  
• 04 December 2012
  180 Million Unsuccessful Parcel Deliveries A Year -Local Letterbox Launches A Revolutionary Solution
  Today sees the launch of a national cooperative of parcel shops with a refreshing new concept.  Local Letterbox is here to stamp out the “sorry you were out” cards that have become a depressing feature of everyday life....more
•  
• 20 November 2012
  Unwrapped: The UK’s Towns That Click For Christmas
  With just 35 shopping days until Christmas Day, Royal Mail is revealing the top ten towns that choose online to buy their festive presents....more
•  
• 26 September 2012
  Prolog offers etailers free e-fulfilment audit
  Leading logistics provider, Prolog has announced that it is following up its e-fulfilment survey published last January by auditing a wide range of multi-channel and ecommerce retailers....more
•  
• 13 August 2012
  New Woodway Livery – Bigger, Better, Greener
  Woodway have recently taken delivery of four new vehicles. The IVECO Eurocargo 75E16 trucks are more fuel efficient and produce less CO2 emissions....more
•  
• 24 July 2012
  Advice for Consumers Ordering Online During Olympic Games
  Due to the road restrictions that will be in force during the Olympic and Paralympic Games, many London-based companies are allowing some of their staff to work from home to ease congestion on public transport. IMRG outline some general advice to help manage your online deliveries and give you the best chance of receiving your delivery on time, first time....more
•  
• 23 July 2012
  New Packaging Audit from Woodway UK
  Woodway UK will soon be launching their new Packaging Audit service to customers. As a leading supplier of packaging materials this new service is aimed at helping customers maximise protection whilst minimising waste....more
•  
• 11 July 2012
  City Link Ensures SPC Gets to School on Time
  School might be out for some this summer but not so for SPC Verlag (SPC) who will be working flat out throughout the holidays to ensure that schools in Germany receive their annual supply of student diaries, year books and planners in time to start the new academic year in September....more
•  
• 10 July 2012
  Is It A Superhero at the Supermarket? No, it’s a Fancy Dress Outfit Delivered Via Bybox
  DARTH VADER at a railway station… Mr Bean in the supermarket… Wallace and Gromit at the petrol station? Don’t be surprised by any of these wacky episodes – it is likely to be the result of a pioneering delivery company teaming up with an award-winning online fancy dress retailer....more
•  
• 06 July 2012
  Changes to delivery options have led e-retailers to be clearer, cheaper and more innovative
  iForce, logistics specialist for some of the UK’s top retailers including Cath Kidston, John Lewis, Sainsburys, Tesco and Waitrose Wine, has undertaken its bi-annual comprehensive Delivery Options Research (conducted in May 2012), highlighting how changes in the e-Retail industry have driven retailers to amend the range of delivery options they provide....more
•  
• 03 July 2012
  CITY LINK KEEPS ERIKS UK EQUIPPED
  When companies turn to ERIKS UK for urgently required components it is vital that ERIKS can deliver the right part at the right time – and that is why ERIKS UK has selected City Link as its preferred carrier for the past eight years....more
•  
• 03 July 2012
  Asda Direct Selects Manhattan Associates to Support Business Growth
  Global supply chain optimisation provider Manhattan Associates (NASDAQ: MANH) today announced that Asda Stores Limited, one of the UK’s leading multi-category retailers, has selected multiple components from the Manhattan SCOPE® supply chain solution portfolio to support the future growth of its general merchandise ecommerce operation Asda Direct....more
•  
• 02 July 2012
  The Emerging Delivery Trend: Click & Collect Through MetaPack
  Recently adding their Waitrose stores to the pick-up locations for their Click & Collect Service, John Lewis now use MetaPack to not only manage the deliveries to 38 John Lewis stores but also the 194 Waitrose retail outlets. Halfords, who operate a similar service through MetaPack, have added another carrier to help meet the growing demand for this new delivery option....more
•  
• 02 July 2012
  IMRG joins the UPU Consultative Committee
  IMRG, the UK’s industry association for e-retailing,  has been accepted as member of the Consultative Committee of the Universal Postal Union (UPU), based in Berne, Switzerland. The Committee, whose members are postal stakeholders, represents the interests of the wider postal sector and provides a framework for effective dialogue, enabling it to play a key role in developing a more global vision to address the issues affecting the sector....more
•  
• 26 June 2012
  ByBox acquires PPR Solutions
  Two years after it took a majority stake in the company, ByBox, the UK market leader in field service solutions, has acquired the remainder of PPR Solutions to further reinforce its “end to end” supply chain offering.  Now fully under the ByBox umbrella, the service will be rebranded ByBox Tech Resource....more
•  
• 26 June 2012
  IT integration expert Steve Sneath joins NetDespatch from Royal Mail
  Steve Sneath, previously a customer solutions specialist with Royal Mail has joined NetDespatch, as a Retail Solutions Analyst. He is responsible for helping to integrate major retail customers with the NetDespatch web shipping platform, and for assisting with the development of the NetDespatch portfolio, ensuring that products and services meet the needs of retailers and their carriers in the burgeoning online market....more
•  
• 21 June 2012
  Axida releases new version of its home delivery software HDi
  Axida today announced it will launch a new version of its application HDi, which works with Microsoft Azure to offer customers enhanced security as well as innovative user interface features and reliability improvements....more
•  
• 13 June 2012
  ALTERNATIVE POSTAL SERVICES THE WAY FORWARD FOR SMEs
  The recent increase in postal charges is yet another burden facing Small Medium Enterprises amidst reports of a double dip recession...more
•  
• 13 June 2012
  Cath Kidston opts for iForce in outsourcing its warehousing requirements
  iForce, the UK’s market leading Logistics solutions company, has added Cath Kidston to its raft of premium clients, alongside John Lewis, Waitrose Wine and Sainsburys....more
•  
• 08 June 2012
  MetaPack ships from Africa to UK in one process
  From a bespoke online order, to a manufacturer in North Africa, to a doorstep in Surbiton –all completed in one seamless process.
  ...more
•  
• 29 May 2012
  Panasonic Logistics onto a winner with Winwrap and Woodway
  In May 2011 Panasonic were introduced to a new pre-stretch pallet wrap material, Winwrap. As part of their on-going relationship with Woodway UK...more
•  
• 29 May 2012
  Empik Runs Distribution Operation on Manhattan Supply Chain Platform
  Global supply chain optimisation provider Manhattan Associates (NASDAQ: MANH) has announced that Empik, Poland’s leading culture and entertainment brand
  ...more
•  
• 24 May 2012
  VTech further endorses iForce relationship with a 3 year contract extension
  iForce, logistics solutions provider for some of the UK’s top retailers,  has extended the contract to retain its long-running business relationship with VTech educational toys – innovator of such market leading toys as the Innotab and Kidizoom....more
•  
• 23 May 2012
  Jump the Olympic hurdles and cacth deliveries the winning way
  THE HURDLES at this year’s London Olympic Games will not be the only hurdles thrown up by the international event.
  ...more
•  
• 23 May 2012
  CITY LINK INVESTS £600,000 UPGRADING ITS SECURE CAGED NETWORK
  Premium express parcel carrier City Link has invested £600,000 in upgrading the cages which lie at the heart of its secure nationwide network....more
•  
• 11 May 2012
  Woodway UK Now ISO14001 Certified
  Woodway UK Ltd are delighted to announce that they have just been awarded the ISO14001 environmental certificate....more
•  
• 30 April 2012
  CITY LINK INVESTS IN NEW DEPOT AT CHELMSFORD
  City Link, the UK’s premium express parcel carrier, has opened a new state-of-the-art Depot at Chelmsford with a view to expanding its operations there....more
•  
• 26 April 2012
  The ecology of returns
  Given that up to 85% of all returned products can be refurbished and remarketed rather than sent to landfill, a division set up by iForce to do just that has a very positive role to play in retail sustainability as Mark Hewitt, the company’s CEO, explains....more
•  
• 26 April 2012
  NetDespatch helps Nagook to integrate with Royal Mail Tracked Services
  Adult toys, marital aids and lingerie company, Nagook Ltd (trading as Bondara – www.bondara.co.uk), is benefiting from seamless integration with Royal Mail Tracked Services thanks to NetDespatch....more
•  
• 17 April 2012
  City Link Research Reveals a Difference of Opinion between Genders When Choosing Delivery Partner
  Women who are senior managers in small and medium enterprises (SMEs) surveyed whose businesses despatch goods were more likely to say competitive pricing is more important than reliability, with 82 per cent of women surveyed claiming cost was a key issue....more
•  
• 26 March 2012
  City link rejects one-size-fits-all approach to better delivery for manufacturing SMEs
  MANUFACTURING firms in Britain see their delivery company as a reflection of their company brand, a YouGov survey has revealed.
  ...more
•  
• 20 March 2012
  Click-Collect-and-Control with ByBox
  Stuart Miller, Chief Executive and co-founder of ByBox, has rebutted criticism that his company’s innovative locker  solution is simply a “workaround” to the problems of traditional deliveries....more
•  
• 20 March 2012
  ByBox taking Note
  Electronic box networks are doing to distribution what ATM's did to retail banking - increased service, reduced cost.  And just like ATM’s, ByBox operate 7 days a week, 365 days a year....more
•  
• 19 March 2012
  CITY LINK EXTENDS PRESENCE IN UK WITH NEW SAMEDAY LIVERIED VEHICLES
  City Link, the UK’s premium express delivery company, has plans to further extend its Sameday presence in the UK with a fleet of dedicated liveried vehicles to support the operation.
  ...more
•  
• 15 March 2012
  DX Group consolidates leadership position with acquisition of Nightfreight
  DX Group Limited (“DX”), the UK & Ireland’s leading independent mail, courier and logistics network operator, has today completed the acquisition of Nightfreight....more
•  
• 13 March 2012
  6 Ways To Offer Free Shipping To Your Customers
  Consumers are voting with their wallets and choosing eCommerce sites offering free shipping to their customers. For eCommerce operators considering offering such a perk to entice customers, here are six free shipping scenarios for e-tailers to consider....more
•  
• 22 February 2012
  Manhattan Associates Predicts Supply Chain Trends : Cost Reduction, Risk Mitigation and Contingency
  
  Global supply chain optimisation provider, Manhattan Associates, Inc. (NASDAQ: MANH), is forecasting that supply chains will continue to be exposed to a growing set of unpredictable influences in 2012.
  ...more
•  
• 02 February 2012
  Manhattan Associates: VF Corporation gains nearly 100% inventory accuracy
  VF Corporation is a multi-billion dollar apparel industry powerhouse with a diverse, international portfolio of brands operating through 30 distribution centres (DCs) that manage 1,400 suppliers, 47,000 retailers and 786 stores....more
•  
• 26 January 2012
  DX opens parcel sorting and distribution centre in Warrington to cater for expanding online market
  DX Group, the UK’s largest independent logistics network operator, has opened a state of the art parcel sorting and distribution centre in Warrington to meet demand from the fast-growing online retail sector for secure delivery services....more
•  
• 17 January 2012
  Prolog publishes its survey on e-retailers
  Prolog, Britain’s largest privately owned outsourcing and logistics services company, with sites in Sudbury, Suffolk and Annesley, Nottinghamshire, has carried out and now published a survey on 31 individual e-retailers to establish how e-fulfilment is conducted throughout the UK and the fulfilment service experienced by their customers....more
•  
• 10 January 2012
  Outside the BOX thinking creates perfect platform for software success
  An entrepreneurial order fulfillment company is experiencing rapid business growth through a partnership with a leading software provider. Hinckley-based BOXstation is one of only a few UK companies serving the growing market of online shops selling by any combination of their own websites, eBay and/or Amazon....more
•  
• 21 December 2011
  NetDespatch reports Internet sales boom as more shoppers order online
  NetDespatch, whose web-based software helps retailers despatch parcels for orders placed on-line, is reporting a 50 per cent  increase in online traffic compared with the same two weeks before Christmas last year....more
•  
• 13 December 2011
  PT Multitrend Indo Selects Manhattan Associates to Drive Supply Chain Efficiency
  Global supply chain optimisation provider, Manhattan Associates, Inc. today announced that PT Multitrend Indo, one of the fastest growing retail franchises in Indonesia, has chosen Manhattan Associates to increase stock visibility and improve inventory accuracy through the deployment of Manhattan SCALE™....more
•  
• 07 December 2011
  Online Industry Prepared for Snow Disruption
  The e-retail industry has been working hard to ensure that appropriate contingency plans are in place to reduce the impact of any snowfall and freezing weather conditions on the delivery of Christmas orders....more
•  
• 05 December 2011
  Strong Growth Recorded for Click & Collect e-Retail Sales
  There was a significant rise in the percentage of click & collect e-retail sales in the third retail quarter of 2011, accounting for 10.4% of all e-retail sales in the period....more
•  
• 02 December 2011
  Royal Mail Reveals Derby as Online Christmas Shopping Capital
  Royal Mail has announced that shoppers in Derby are leading the way in shopping from the sofa in this year’s online festive shopping flurry....more
•  
• 02 December 2011
  More Than Four in Five Online Shoppers Have Purchased Presents By 1 December
  As millions of people start their advent calendar countdown today, new research from Royal Mail has revealed that more than four in five (84 per cent) online shoppers have already made a start on their Christmas Shopping....more
•  
• 28 November 2011
  Under Armour Implements Manhattan Supply Chain Platform in Europe
  Global supply chain optimisation provider Manhattan Associates today announced that Under Armour, the leading performance apparel brand, has completed the latest phase of its global supply chain enhancement programme following the successful implementation of Manhattan Associates’ Warehouse Management solution (WMS) at its 3PL-run fulfilment centre in Venlo, the Netherlands....more
•  
• 16 November 2011
  China Shijiazhuang Pharmaceutical Group Optimises Supply Chain Operations with Manhattan Associates
  Global supply chain optimisation provider Manhattan Associates, Inc. today announced that China Shijiazhuang Pharmaceutical Group is implementing Manhattan Associates’ Warehouse Management solution at its new distribution centre in Shijiazhuang, China....more
•  
• 09 November 2011
  Manhattan Associates’ Supply Chain Process Platform Re-Certified as Powered by SAP NetWeaver®
  Manhattan Associates’ (NASDAQ: MANH) today announced that its Supply Chain Process Platform 2011 has renewed its SAP certification as powered by the SAP NetWeaver® technology platform....more
•  
• 07 November 2011
  Royal Mail Invests an Additional £15 Million in its Christmas Operation
  Royal Mail today announced it is gearing up for the busy Christmas period by investing an additional £15 million in its operation to handle the festive mailbag of around two billion items....more
•  
• 19 October 2011
  El Corte Inglés Partners with Manhattan Associates
  Global supply chain optimisation provider Manhattan Associates today announced that El Corte Inglés, Spain’s largest retailer and the world’s second largest department store retailer, has selected multiple components from the Manhattan SCOPE® supply chain solution portfolio as it embarks on a transformation project to replace its legacy enterprise systems....more
•  
• 27 September 2011
  TNT Post launches packets and parcels service to meet demand of e-retailers
  TNT Post UK, the largest private sector postal operator in the UK, has launched a new packets and parcels delivery service following demand from e-retailers, for a reliable and cost effective service to satisfy their expanding online customer base....more
•  
• 16 September 2011
  Docdata to hold ecommerce logistics Workshop and co-sponsor After Party at IR Conf
  
  Docdata will be holding an afternoon workshop at the Internet Retailing Conference this year focusing on the topic of ‘How to successfully expand ecommerce across borders’
  ...more
•  
• 14 September 2011
  iForce and Boots.Com shortlisted for Multichannel Retailer of the Year award
  iForce, the UK's leading provider of specialist logistics services, such as e-fulfilment and returns logistics, has been shortlisted, together with its client Boots.Com, in the Multichannel Retailer of the Year category of the prestigious Retail Systems Awards 2011....more
•  
• 16 August 2011
  Online Vinyl Firm Refuses to be Floored by Dirty Data
  

  An online flooring company specialising in vibrant designs is praising ‘the power of the postcode’ for its sustained 30% growth.
  

  ...more
•  
• 04 August 2011
  Axida Ltd have launched their integration into MetaPack for their stock management solution PPD
  Axida's simple to integrate solution provides accurate stock management and efficient order fulfilment, and should be a good match for MetaPack users as it is a SaaS application charged on a per-transaction basis – just like us....more
•  
• 29 July 2011
  ProFS selects Axida online fulfilment solution
  Professional Fulfilment Services (ProFS), a Europe-wide logistics company has chosen Axida PPD to address the needs of one of its Online retail clients who specialise in entertainment media....more
•  
• 27 July 2011
  Ecommerce customers 'put off by slow delivery'
  "Displaying the trust mark gives shoppers confidence that the retailers they shop with can delivery on time, first time, every time,"...more
•  
• 26 July 2011
  Majority of Internet Shoppers put off by Delivery Gripe - IDIS Gold Accreditation Solves the Problem
  

  The results of a survey recently conducted by The Co-operative Electrical and published in The Guardian have revealed that 90% of internet shoppers rate not being given a defined delivery time-slot as their number one gripe. IDIS Gold solves this problem for retailers.

  ...more
•  
• 21 July 2011
  Yodel scoops RoSPA gold award for health and safety
  Yodel, the UK’s leading parcel delivery company, has won a prestigious gold achievement award from RoSPA. The achievement award was presented to Yodel Transport Limited by the Royal Society for the Prevention of Accidents (RoSPA), a safety charity, which launched its awards programme 55 years ago....more
•  
• 15 July 2011
  Endless.com announces free international shipping... who's next?
  ‘The retailer can end up with quite a large bill if many items are returned,’ said Andy Mulcahy, a spokesperson for IMRG, the UK industry association for global e-tailers. ‘And in the mid-fashion range, the return rates are 25-35%.’...more
•  
• 13 July 2011
  Postcode Anywhere Joins Capgemini’s Immediate Platform
  

  Software and services specialist Postcode Anywhere joins the Capgemini Immediate platform this month, delivering its address auto-fill services to Immediate’s first client. Postcode Anywhere specialises in geographic and address data services. Established in 2001, the company now serves over half of the addresses that are looked up and auto-completed online.

  ...more
•  
• 04 July 2011
  “These Guys Deliver with Donkeys”
  Is your online retail business struggling with order acceptance, stock allocation, warehouse or shipping problems? It doesn't matter to your customers how you get your products to them and what logistically complicated stages you have to go through in the process....more
•  
• 13 June 2011
  Sir Terry Leahy invests in MetaPack
  Sir Terry Leahy, former Chief Executive of Tesco, has returned to retail and invested £2 million to become a ten percent shareholder in the e-Commerce delivery management specialists MetaPack. His involvement forms part of a new investment alongside the William Currie Group and Artemis.  Sir Terry will provide advice to CEO and co-founder Patrick Wall and COO Karl Wills....more
•  
• 28 January 2011
  figleaves.com use dynamic delivery options and drop boxes through MetaPack
  With consumers demanding more and better delivery services, and retailers using delivery to distinguish themselves in the marketplace, the ability to introduce new services is essential. Going live with MetaPack in July last year, the choice of the system was based on its ability to easily add new services and scale as the business grows...more
•  
• 18 January 2011
  Postcode Anywhere Launches PAF® Advisory Services
  

  Address management and data quality specialists Postcode Anywhere are offering users of Royal Mail’s Postcode Address File (PAF®) a data ‘health-check’ with data licensing experts Data Advance.

  Postcode Anywhere Advisory Services will offer clients expert help with Royal Mail address data and software licensing, compliance and risk assessment. It promises to “drastically reduce the costs of address management for enterprise-level business.”

  ...more
•  
• 17 December 2010
  IMRG PARCEL DELIVERY ALERT AND ADVICE
  Online Retailers Struggle On Against Unprecedented Pre-Christmas Weather
  IMRG, the UK’s Trade Association for the online shopping industry has been monitoring how the weather has been affecting deliveries in the run up to Christmas.
  ...more
•  
• 03 December 2010
  IMRG: Severe Weather Conditions will Disrupt Delivery Service for Several Days
  Customers waiting for deliveries of their online purchases should be aware that there will continue to be delays for several days yet. Delivery services have been heavily impacted by the arctic conditions as they have struggled to collect all....more
•  
• 26 November 2010
  Hobbs position themselves to meet increasing home delivery demands
  Hobbs, the British womanswear company, recently went live on the home delivery management platform MetaPack to help meet the increasing delivery expectations of their customers as well as make use of the improving services offered by carriers....more
•  
• 26 November 2010
  Seismic shift in home delivery market
  eCommerce delivery expert MetaPack has identified a colossal change in the type of delivery service being chosen by online shoppers. They believe this is the fastest and most dramatic movement in the eCommerce market for the last 10 years and...more
•  
• 18 August 2010
  Axida home delivery system incorporates Paragon optimisation software
  Home delivery solutions company Axida has incorporated Paragon Software Systems’ continuous route and delivery time-slot optimisation within its intelligent Axida HDi home delivery system. This unique, advanced system manages complex home...more
•  
• 16 August 2010
  Royal Mail County Controversy Misses the Point, Says Postcode Anywhere
  Royal Mail’s announcement that county names are to be completely dropped from their address database has met with a mixed response from marketers and the public – but the controversy ‘misses the point’...more
•  
• 16 August 2010
  Figleaves.com Deliver with MetaPack
  Figleaves.com went live with MetaPack last week to increase their delivery options and streamline their fulfilment process. They use MetaPack as a black box behind their ‘COM’ system which makes a call via an API once the order is scanned. The...more
•  
• 16 August 2010
  MetaPack annouces the launch of Meta-Track
  Meta-Track is an engine that that links through to MetaPack’s Delivery Management system, providing a unified, public view of tracking information and historic data for specific consignments. This engine can be branded and completely ‘skinned’...more
•  
• 09 August 2010
  Past Times Experience Immediate Benefits From MetaPack’s Home Delivery Software
  Past Times have just gone live with the multi-carrier management platform, MetaPack to assist in the management of their three carriers as well as provide the saleable despatch solution required for their planned growth. Adrian Spence, Head of...more
•  
• 20 July 2010
  Best Buy UK Selects Axida HDI Software For Home Delivery Proposition
  Best Buy, a leading consumer electronics retailer, has selected Axida’s HDi home delivery software to support the company’s goal of providing customer service excellence to customers wherever they are. The Axida HDi software integrates with......more
•  

DELIVERY WHITE PAPERS

• 03 May 2013
  IMRG UK Consumer Home Delivery Review 2013
  The IMRG UK Consumer Home Delivery Review 2013 examines the ‘delivery’ perceptions and needs of UK online consumers in fine detail. Tracking 50 questions over a 5-year period, the survey reveals trends and insights that e-retailers and e-logistics organisations will find critical in helping them develop fulfilment solutions that match the needs of their customers....more
•  
• 01 May 2013
  From A to Borderless: Overcoming Challenges in the International Supply Chain
  This IMRG report, in association with Manhattan Associates, looks at the anticipated growth of cross-border e-commerce trade for UK retailers, and the challenges of fulfilling increasing volumes of orders from consumers across Europe and the rest of the world....more
•  
• 02 April 2013
  v-Forum Response - return rates - NetDespatch
  Q: How can the returns process be enhanced to provide the customer with a really positive experience? Response from Matthew Robertson, Commercial Director, NetDespatch....more
•  
• 06 March 2013
  v-Forum Response - GLIT - iForce
  Q: What is an acceptable “goods lost in transit” amount & what steps could you take to reduce it? Response from Geoff Taylor, Director of Client Services, iForce....more
•  
• 27 February 2013
  v-Forum Response - reserve & collect - Prolog
  Q: Do consumers prefer click and collect or reserve and collect? Response from Guy Smith, Joint Managing Director, Prolog....more
•  
• 25 February 2013
  v-Forum Response - click & collect - Local Letterbox
  Q: Do consumers care about paying upfront for collect from store orders? If so for whom? Response from Nick Davis, CEO, Local Letterbox
  ...more
•  
• 25 February 2013
  v-Forum Response - click & collect - IVIS Group
  Q: Do consumers care about paying upfront for collect from store orders? If so for whom? Response from Julia Lovick, Multichannel Director, IVIS Group Ltd...more
•  
• 20 February 2013
  v-Forum Response - postal advertising - Local Letterbox
  Q: Is postal advertising worth it anymore? If so for whom? Response from Nick Davis, CEO, Local Letterbox...more
•  
• 01 February 2013
  Stay posted: Postal Technology International Article
  Andrew Starkey looks at how data capture can help improve delivery services in the e-retail world....more
•  
• 01 February 2013
  European Consultation on Cross Border Logistics
  The following is an extract from the EC Green Paper - An integrated parcel delivery market for the growth of e-commerce in the EU. The purpose of the paper is to examine ‘delivery and logistics’ barriers to cross-border e-retailing and invite opinion that might assist in producing policies and solutions to reduce the barriers....more
•  
• 08 November 2012
  Ofcom Review of postal users’ needs (consultation summary for members)
  This short paper contains a summary for IMRG members of Ofcom’s consultation – “Review of postal users’ needs - A consultation document on the reasonable needs of users in relation to the market for the provision of postal services in the United Kingdom”.
  ...more
•  
• 05 November 2012
  Prohibitions and restrictions in the domestic and international post
  Royal Mail has published a new set of rules that will ensure specified low risk items can be transported safely through the UK postal network....more
•  
• 16 July 2012
  Road Freight Bulletin No 16
  TfL's Olympic Road Freight Management team aims to provide you with the latest useful information and advice to help you plan and prepare your operations for the Olympic and Paralympic Games. There are only two weeks until the opening ceremony and some changes are already underway....more
•  
• 11 July 2012
  Road Freight Bulletin No 15
  TfL?s Olympic Road Freight Management team aims to provide you with the latest useful information and advice to help you plan and prepare your operations for the Olympic and Paralympic Games.
  ...more
•  
• 06 July 2012
  Road Freight Bulletin No 14
  TfL?s Olympic Road Freight Management team aims to provide you with the latest useful information and advice to help you plan and prepare your operations for the Olympic and Paralympic Games, including an internet link to a short video on how the ORN and PRN will work and links to information on the Olympics Road Events....more
•  
• 21 June 2012
  Road Freight Bulletin No 12
  There are now just six weeks to go until the Games, now is a good time to confirm your plans with your customers to ensure you don?t get caught out this summer!...more
•  
• 14 June 2012
  Road Freight Bulletin No 11
  TfL?s Olympic Road Freight Management team aims to provide you with the latest useful information and advice to help you plan and prepare your operations for the Games this summer. This edition focuses on the creation of the Olympic and Paralympic Route Networks and how you can prepare your operations....more
•  
• 08 June 2012
  Road Freight Bulletin No 10
  There are now just 50 days to go until the opening ceremony of the Olympic Games; TfL?s Olympic Road Freight Management team aims to provide you with the latest useful information and advice to help you plan and prepare your operations for the Olympic and Paralympic Games this summer....more
•  
• 01 June 2012
  Road Freight Bulletin No 9
  This week, we are pleased to announce the arrival of TfL's 'temporary road changes' online planning tool that will help your operations, alongside information regarding this weekend?s Diamond Jubilee celebrations....more
•  
• 24 May 2012
  Road Freight Bulletin No 8: 23rd May 2012
  TfL?s Olympic Road Freight Management team aims to provide you with the latest useful information and advice to help you plan and prepare your operations for the Olympic and Paralympic Games this summer....more
•  
• 16 May 2012
  Road Freight Bulletin No 7: May 2012
  With just over ten weeks to go, TfL’s Olympic Road Freight Management team aims to provide you with the latest useful information and advice to help you plan and prepare your operations for the Olympic and Paralympic Games this summer....more
•  
• 08 May 2012
  Road Freight Bulletin No6: May 2012
  TfL?s Olympic Road Freight Management team aims to provide you with the latest useful information and advice to help you plan and prepare your operations for the Olympic and Paralympic Games this summer....more
•  
• 24 April 2012
  Managing the Olympics
  MetaPack has compiled this document to help all retailers, and those who deliver to consumers MetaPack users or not) to manage their delivery function during the Olympics period. This information pack details the headline facts you should be aware of, together with solutions and links to additional information and data sets to help you during what is due to be a challenging period for e-Commerce....more
•  
• 24 April 2012
  Road Freight Bulletin No5: April 2012
  With less than 100 days to go, TfL?s Olympic Road Freight Management team aims to provide you with the latest useful information and advice to help you plan and prepare your operations for the Olympic and Paralympic Games this summer....more
•  
• 04 April 2012
  Olympic Road Freight Management Programme
  This presentation from TfL outlines the key information about how the Olympic Games will affect online fulfilment....more
•  
• 01 March 2012
  IMRG UK Consumer Home Delivery Review 2012
  The IMRG UK Consumer Home Delivery Review 2012 examines the ‘delivery’ perceptions and needs of UK online consumers in fine detail. Tracking 50 questions over a 4-year period, the survey reveals trends and insights that e-retailers and e-logistics organisations will find critical in helping them develop fulfilment solutions that match the needs of their customers...more
•  
• 22 February 2012
  IMRG Docdata e-Retail International Logistics Guide: Logistics Links Supplement
  This Logistics Links Supplement is to be used in conjunction with the IMRG Docdata International Logistics Guide. It provides details of logistics solutions that can be used to access the cross-border e-retail markets identified in the main guide....more
•  
• 21 February 2012
  GADA Presentation: Addresses - There and Back
  This presentation was given by Charles Prescott, Executive Director of the Global Address Data Association, in Miami, on the requirement for a universal addressing system.
  ...more
•  
• 01 February 2012
  IMRG Annual Report 2012
  Identifying best practice through analysis of current and future trends, to enable IMRG members to go into 2012 with the best possible chance of success.
  ...more
•  
• 18 January 2012
  How fit is your supply chain?
  Whether retailers realise it or not, they’re in a race with every other competing retailer to the finishing line of multi-channel customer satisfaction....more
•  
• 17 January 2012
  Prolog e-Fulfilment Survey
  It can be so easy to let the customer down in the final mile and this survey was completed to show how well e-retailers manage these processes and communicate with customers during this important period ...from order placement to actual delivery....more
•  
• 06 January 2012
  Summary of Latest De-regulation Proposals by Ofcom
  This white paper contains an overview of the de-regulation proposals from Ofcom, who took over as regulator from Postcomm in October 2011....more
•  
• 04 October 2011
  IMRG Docdata e-Retail International Logistics Guide
  The IMRG Docdata e-Retail International Logistics Guide (which partners IMRGs B2C Global e-Commerce Overview 2011) is not intended to answer every question relating to cross-border e-retailing, but to provide the key data and insight for potential global e-retail markets, a firm foundation for further investigation and guidance on logistics options....more
•  
• 08 November 2010
  e-Retail — Using Home Delivery as a Service Differentiator and Strategic Marketing Tool
  This paper proposes to marketers engaged in e-retail marketing, the importance of using the quality of their organization’s ‘home delivery’ service as a means of differentiating their online offer to drive new sales and retain existing customers. The paper will provide marketers with:...more
•