IMRG Reports


IMRG have a range of periodic reports looking at areas such as delivery and cross-border trade to help retailers identify opportunities emerging in multiple markets.

The cost of a report purchased can be redeemed against IMRG Membership should your organisation decide to join IMRG within 2 months of the purchase.

International Developments in e-Commerce


This IMRG report, in association with ChannelAdvisor, looks at the development of e-commerce around the world, focusing on some of the challenges and opportunities of expanding cross-border and identifying evolving global trends.

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Keeping your customer satisfied: The rise of Online Customer Satisfaction


Since November 2008, eDigitalResearch and IMRG have been tracking consumer satisfaction of online shopping experiences. Every quarter, we ask 2,000 online consumers to rate their recent purchase journeys with everything from product range and prices, to security and customer contact across a number of key retailing sectors.The following report contains key findings from the eCustomerServiceIndex between November 2008 and April 2013.

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IMRG UK Consumer Home Delivery Review 2013


The IMRG UK Consumer Home Delivery Review 2013 examines the ‘delivery’ perceptions and needs of UK online consumers in fine detail. Tracking 50 questions over a 5-year period, the survey reveals trends and insights that e-retailers and e-logistics organisations will find critical in helping them develop fulfilment solutions that match the needs of their customers.

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From A to Borderless: Overcoming Challenges in the International Supply Chain


This IMRG report, in association with Manhattan Associates, looks at the anticipated growth of cross-border e-commerce trade for UK retailers, and the challenges of fulfilling increasing volumes of orders from consumers across Europe and the rest of the world.

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How Can Retailers Succeed in the Digital Decade?


How can retailers succeed in a retail environment where they are being forced to adapt swiftly due to the impact of relentless social and technological change? IMRG have produced a free-to-download report focusing on the range of opportunities available for retailers who are willing to embrace the digital decade.

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What 2012 Taught Us - A consumer behaviour review


IMRG and eDigitalResearch have been tracking consumer behaviour across a range of areas for 5 years. The eCustomerServiceIndex (eCSI) survey of 2,000 online consumers is conducted quarterly. This report assesses what the results compiled in 2012 mean for the industry (member-only report; not for sale).

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The Challenges of Realising a True Multichannel Vision


Portaltech Reply,  DigitalResearch and IMRG have once again undertaken this important piece of research to understand how the market has changed, and what more needs to be done to help retailers to better achieve their multichannel vision.

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IMRG UK Valuing Home Delivery Review 2012


The purpose of the UK Valuing Home Delivery Review is to help the UK e-retail industry understand the costs incurred when online delivery fails to meet the shoppers expectation, 1st time, on time, every time. This data allows the industry to consider what can be done to eradicate delivery failure and maintains the momentum of service innovation and development by the supply side and deployment of new solutions by e-retailers.

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B2C Global e-Commerce Overview 2012: Focus on the BRICS Countries


This report focuses on trends, issues, data and forecasts concerning B2C e-commerce in the BRICS countries. BRICS is an international political organisation of leading emerging economies, arising out of the inclusion of South Africa into the BRIC group in 2010. As of 2012, its five members are Brazil, Russia, India, China and South Africa.

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B2C Global e-Commerce Overview 2012


This Overview focuses on trends, issues, data and forecasts concerning B2C e-commerce around the globe and the various regions and countries.  Total B2C e-commerce sales in 2011 are estimated to have grown to €690bn, an increase of close to 20%.  We estimate that growth will continue in the coming years, passing the trillion-euro mark in 2013, a year earlier than forecast last year.

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IMRG Capgemini e-Retail Sales Index - 12th Anniversary Index Report


During the past 12 years IMRG has tracked the performance of the UK e-retail market, providing this dynamic and fast-moving industry with the very latest intelligence on sales performance.  Since launch the Index has recorded staggering growth of over 7,300%, with Britons having spent an estimated total of over £360bn shopping online over the past 12 years.

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IMRG UK Consumer Home Delivery Review - 2012


The IMRG UK Consumer Home Delivery Review 2012 examines the ‘delivery’ perceptions and needs of UK online consumers in fine detail. Tracking 50 questions over a 4-year period, the survey reveals trends and insights that e-retailers and e-logistics organisations will find critical in helping them develop fulfilment solutions that match the needs of their customers.

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IMRG Docdata e-Retail International Logistics Guide 2011


As the UK market matures, many e-retailers are looking to other geographic markets to sustain the growth rates they have enjoyed over the past 10 year and recognise that this season’s UK stock could be next season’s in another country. Even without actively marketing overseas UK e-retailers are finding that international consumers are seeking them out, and there is a wealth of data telling us that consumers are prepared to shop ‘cross-border’ if they can find a wider range of products at better prices. The IMRG - Docdata e-Retail International Logistics Guide (which partners IMRGs B2C Global e-Commerce Overview 2011) is not intended to answer every question relating to cross border e-retailing, but to provide the key data and insight for potential global e-retail markets, a firm foundation for further investigation and guidance on the logistics options. This report focuses on 17 countries with the highest e-commerce potential.

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B2C Global e-Commerce Overview 2011


This report focuses on trends, issues, data and forecasts concerning B2C e-commerce around the globe and the various regions and countries. Total B2C e-commerce sales in 2010 are estimated to have grown to €591bn, an increase of close to 25%. IMRWorld estimates that growth will continue in the coming years, passing the trillion-euro mark in 2013. Between 2009 and 2013 sales in billion euro will double. In this first edition of the report, we have focused on 11 countries that we consider important for e-commerce: the top three (USA, UK and Japan), then Australia, Canada, France, Germany and the BRIC countries.

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Gulf Cooperation Council B2C e-Commerce Overview 2011


This study was commissioned by Visa Middle East and prepared by IMRG International to report on trends, data and forecasts concerning B2C e-commerce in the Arabian Peninsula. The study focuses in particular to the member countries of the Gulf Cooperation Council (GCC): Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and United Arab Emirates.

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e-Retail Industry Report 2012


Identifying best practice through analysis of current and future trends, to enable IMRG members to go into 2012 with the best possible chance of success. Featuring contributions from Cisco, MetaPack, Wiggin LLP, Starfish 360, eDigitalResearch, Bond Pearce LLP, Capgemini, WorldPay, Criteo, Manhattan Associates, Experian Hitwise and IMRG.

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Complying with the New Rules on Cookies


IMRG have produced a guidance document to help online businesses reach compliance with the new legislation governing the use of cookies on a website. The Information Commissioner expects website-owners to have an active plan in place in order to reach compliance by May 2012. This new regulation is in force now and your businesses should be actively working towards compliance and achieving this by the end of May 2012 at the latest.

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IMRG e-Commerce Country Profile: Ukraine


This report was constructed in conjunction with the distance-selling associations in the Ukraine and provides an overview of the e-commerce opportunity there. The market volume of distance selling and e¬commerce in the Ukraine has been constantly growing over the past few years and is forecasted to grow 50-60% y-on-y during the next five years.

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Consumer Delivery Survey 2011


This is the latest in the series of the IMRG / eDigitalResearch Consumer Delivery survey, this year supported for the first time by Blackbay. Over recent years we have been careful to maintain the same structure to the survey and can now present a three year trend to show how consumers' attitudes, behaviours and needs for online delivery are changing. This year we are pleased to be able to report that the survey sample has grown to over 500 households, representing over 1,320 residents and active online shoppers of which over 920 are over 18 years of age. This is a significant increase of 20% on 2009-10

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Valuing Home Delivery 2010


This is the third IMRG Valuing Home Delivery Review following on from those published in 2006 and 2008. Valuing Home Delivery Report assesses what progress the e-Retail industry is making to eradicate inefficient cost for its stakeholders and to keep us focused on the opportunities that remain.

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Consumer Delivery Survey 2010


IMRG's Consumer Delivery Survey 2010 provided online shoppers an opportunity to say how they feel about the delivery services provided to them and understand their needs and expectations over the past year and look to the year ahead. This is the first time we have included trend information which is shown in the report.

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