We’re delighted to present you with IMRG’s UK Consumer Home Delivery Review 2022/23, supported by Huboo.
Our survey tracks the level of customer satisfaction and expectation regarding online delivery. Now in its 14th year, our trend lines have mapped over a decade of customer feedback, before, and after, the pivotal UK lockdowns.
Our thorough review is a crucial tool for shaping retailer’s strategies, informing the delivery proposition, reacting to changes in consumer behaviour, and anticipating future needs. In the past 14 years, our review has created a unique place for itself within online delivery research, as we get to the heart of what it is that customers are looking for. With more than a decade of trend data, for many of our question outcomes, our report reveals the ever-evolving delivery landscape, and provides invaluable context for every new question that becomes relevant, year after year.
Download this report to find out:
Overall Perception, Satisfaction & Loyalty
Find out the level of consumer satisfaction over a time and which key issues prevent a consumer from making a repeat purchase.
Delivery Locations
Where are consumers getting their parcels delivered, and where is the trend heading?
Environmental Matters
How important is sustainability to consumers and how much are they willing to pay for it?
Looking To The Future
What does the future look like for online delivery?
