What consumers want and how to give it to them

 delivery service via modern technology

What constitutes a best-in-class delivery service in 2020?

What can retailers do to improve their environmental image?

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How big a priority should cross-border expansion be for retailers?

What did we learn from the peak trading period in 2019?

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Year-round customer retention strategies will ensure all your ‘peakies’ are blinders

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How can retailers reduce their reliance on discounting?

What are the big things to look out for in 2020?

Black Friday 2019 – What did we learn?

Taking control of your customer experience and why you should follow Nike

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Merchants: Digital presence and strategy are key to success in today’s competitive environment

Are we about to reach the lowest point of retail?

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