Online Retail News In Brief (16 August 2017)


In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week.

Here are some of the latest stories in online retail.

Cyber attacks on the rise

Retail Gazette has reported a huge rise in cyber attacks on retailers. RPC found that in 2016, the number of attacks doubled.

This news comes as GDPR laws get ever closer, and retailers hold more shopper data than ever before.

If you want to improve your online defences, join our Cyber Security Breakfast Seminar.

Government announces intention for ‘transitional customs union’

The Department for Exiting the EU has suggested it wants the UK to negotiate a new ‘frictionless’ customs union with the EU after Brexit.

The EU’s Brexit negotiator, Guy Verhofstadt, publicly dismissed the idea.


Shoppers avoid the moist high street

The damp July weather seems to have discouraged customers from brick and mortar shopping, to the tune of a 1.1% drop in footfall.

Last week we quoted figures from Visa which also indicated a 3.7% drop in brick and mortar spending in May and June, while online retail grew by 3.6%.

But on a more local level …

Westfield enjoys a boost from athletics

Westfield Stratford City got an incredible start to August, thanks to the World Athletics championship in the neighbouring London Stadium. Visitors pass through the shopping centre on the way to the stadium, and the games are cited has having contributed to a 29% YoY growth in footfall.

Sainsbury’s-Nisa talks halt

The Competition and Markets Authority (CMA) has prompted Sainsbury’s to put Nisa takeover talks on hold. The regulator expressed concern about the deal, and Sainsbury’s has opted to await news of the regulatory implications, according to Retail Week.

In the meantime, they’re trying out…

A new click and collect service

Sainsbury’s is trialling a click and collect offering. The experiment has begun in the Pimlico branch, and allows customers to order up to 25 items for collection in 30 minutes.

The service is available to Android customers via the Chop Chop app.

And if you thought that was quick…

Amazon rolls out ‘Instant Pick-ups’

Amazon has introduced ‘Instant Pick-up’ points in five US university campuses where customers can collect an ordered item within minutes.

The range of items available are restricted to fast-selling items (such as snacks, drinks and phone chargers), with on-site backroom staff placing products in a locker so the customer can enter a code and collect it.

Loyalty dies, tech rises

Research from Salmon argues that brand loyalty is disappearing. 88% of survey respondents stated that speed of delivery was more important to them than the brand from which they ordered.

The survey also revealed:

  • 51% could not live a day without a connected device
  • 60% think all retailers should offer same-day delivery
  • 57% said they could see the benefit or programmatic commerce, with technology making purchases on their behalf

Asos launches visual search

Asos has introduced a search function to its app that allows users to search for items using photographs.

Shoppers can take photos from magazines or social media screenshots to browse the app for items similar to those in the image.

The functionality is currently limited to Android, but iOS is due to follow soon.

Supermarket promotions fall to 10-year low

Data from IRI has revealed a 25% drop in the number of products on offer in supermarkets between November 2012 and April 2017.

The research looked at 300 product categories in UK supermarkets, with the average number of grocery lines on promotion declining by 13% so far this year.

Reading acts to stop the pineapple menace

Fears that fans of indie rock band Glass Animals could bring pineapples to the Leeds and Reading festivals have led organisers to ban the fruit from the events.


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