Online Retail News In Brief (26 July 2017)


In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week.

Here are some of the latest stories in online retail.

Threats and Compliance

According to Essential Retail and Compuware, 77% of online retailers don’t have a comprehensive GDPR strategy in place.

Last week we reported research that suggested that almost half of UK online shoppers would exercise their new GDPR rights.

Should you wish to prepare for the arrival of the new regulations in May, and if you need some guidance, we are running a Legal Forum in which we’ll address and discuss the challenges of the legislation.

July sees the biggest grocery sales spike in four years

Grocery sales in July grew 5.1% year-on-year.

Retail Week reports Nielsen analysis, which suggests that July’s weather and the month’s sporting fixtures contributed to:

  • a 45% sales growth in ice cream
  • a 29% increase in beef burger sales
  • a 44% sales growth in alcohol mixers

Communication breakdown

According to LCP Consulting, only 39% of retailers talk to customers to understand their needs, Essential Retail reports.

LCP’s ‘Integrating the retail supply chain’ report also highlights that 77% of retailers ‘focus on delighting the customer first to drive profitability.’

Supply chain crackdown

Drapers has reported that fashion retail is among the sectors under scrutiny for ‘exploitation’ in the supply chain, and that the government intends to ‘impose tougher measures’ to retailers who fall short of standards.

Expect more bots

Retail Systems has reported a survey, run by Claranet, which suggests that next generation tech is already used widely among retailers, and that the use of next-gen will accelerate over the coming years.

Claranet’s data indicates that spending on AI is due to increase 53% over the next three years ‘compared to the previous three’.

For more on AI and customer experience, take a look at our recent blog post.

Tesco launches same-day delivery

At the end of June, we covered the launch of Tesco’s one-hour central London delivery proposition.

Now Tesco is introducing out same-day delivery to 99% of homes in the UK.

The service has been available in London and the South East, but Tesco is now rolling it out across the country.

Michael Kors Buys Jimmy Choo

Jimmy Choo and Michael Kors have agreed a price of £129 million for the sale of Jimmy Choo. Michael Kors has stated that Jimmy Choo will continue to operate under the same brand and same management team.

McColl’s retender and Sainsbury’s takeover bid

Retail Gazette reports that McColl’s intends to retender its supply deal with Nisa. The news comes as Sainsbury’s plans to acquire Nisa in a £130 million bid.

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