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iAdvize

About

iAdvize is a conversational platform that allows more than 1,900 brands worldwide to bring the human touch to the online experience. This is done in a scalable way to drive profit, using a blend of human skills and artificial intelligence. We connect customers or prospects in need of advice with experts who are available 24/7 via real-time messaging . iAdvize has a proven track record working with brands such as Cdiscount, Disney, TUI, L’Oréal, Nespresso and a 2019 Forrester study proved that a 64% ROI can be achieved.


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Member Content: Why do brands abandon high-intent customers at the point of purchase?

Member Content: Why do brands abandon high-intent customers at the point of purchase?

13/06/2019

Download this iAdvize report to discover why brands abandon high-intent customers at the point of purchase....

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Member Content: Live on BBC World: iAdvize talks about conversational commerce

Member Content: Live on BBC World: iAdvize talks about conversational commerce

28/11/2016

Our CEO, Julien Hervouet, was invited to speak about conversational commerce and iAdvize and ibb&uum...

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Member Content: iAdvize launches ibbü in the UK to connect online shoppers with knowledgeable peers

Member Content: iAdvize launches ibbü in the UK to connect online shoppers with knowledgeable peers

18/10/2016

ibbü is an on-demand pool of experts that provide online customers with advice and support to e...

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Member Content: iAdvize has been nominated “Cool Vendor 2016” by Gartner

Member Content: iAdvize has been nominated “Cool Vendor 2016” by Gartner

18/08/2016

31st May 2016 – iAdvize, “The Conversational Commerce Platform” has been designate...

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Member Content: iAdvize integrates Facebook Messenger

Member Content: iAdvize integrates Facebook Messenger

18/08/2016

iAdvize, the leading online customer engagement solution in Europe, has announced that its platform ...

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iAdvize adds social media brick to its real-time customer engagement platform with the acquisition of Bringr

iAdvize adds social media brick to its real-time customer engagement platform with the acquisition of Bringr

05/05/2015

iAdvize, European leader in real-time customer engagement, acquires Bringr, a social media publishing, monitoring and analytics tool....

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Web chat adoption slow on the uptake despite positive feedback from organisations having implemented the channel

Web chat adoption slow on the uptake despite positive feedback from organisations having implemented the channel

10/03/2014

iAdvize, the real-time customer service solution and CallCentre.co.uk, the UK’s most trusted resource for the contact centre and customer service community have published the results of their 2013 survey: ‘Web chat for customer service - the state of play for web chat in the UK’. 86,1% of those who had implemented a web chat solution in their business believe that web chat has had a positive impact on customer loyalty and their organisation’s image; 81% of respondents to whom the question applied reported an increased conversion rate since offering live chat. Despite these positive results, 64.4% of UK businesses do not yet have a web chat solution on their website. ...

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