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Black Friday and Beyond

Black Friday and Beyond

24/01/2019

How did certain retailers manage to outperform Amazon over the peak period? The answer lies in the omnichannel strategy. Read on to find out more....

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Understanding the customer experience

Understanding the customer experience

11/11/2013

Customer behaviour changes at a fairly rapid pace online, which makes the provision of a high quality experience that matches their expectation all the harder. Retailers have to both react to and anticipate these changes and move swiftly to ensure retention in an extremely competitive market....

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