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ParcelLab

Logo for ParcelLab
Address
12 Hammersmith Grove, London, W6 7AP, United Kingdom
Phone
+44 7871 446255
Web
https://parcellab.com/en/

About

We connect online retailers with their customers to help them exceed the limits of the best possible shopping experience With real-time monitoring of every single order, we identify relevant events for the customer and enable a personal, individual and emotional customer communication - supported by machine learning.


Uploaded Content

Delivery Revealed – Results of the First UK eCommerce Shipping Survey

Delivery Revealed – Results of the First UK eCommerce Shipping Survey

24/04/2019

Shopping online should be more convenient for the customer than going to a store. For this reason, customers expect their parcel to arrive conveniently, without shipping costs and, most importantly, on time. So, to what extent do UK online shops meet these expectations?...

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How to make the most of the post-purchase window

How to make the most of the post-purchase window

16/01/2019

The customer journey doesn’t end when a shopper checks out of your online shop after purchasing. The post-purchase phase holds a treasure trove of opportunities to engage with customers that many retailers fail to take advantage of. Read on to for parcelLab's expert insight on optimising the post-purchase window....

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UK Online Christmas Shopping Survey 2018

UK Online Christmas Shopping Survey 2018

27/11/2018

A handy infographic from parcelLab, showing customer expectations in 2018's peak period....

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