IMRG MetaPack UK Delivery Index - February 2019

Reporting January 2019 Performance

No New Year fireworks for online delivery

The IMRG MetaPack Delivery Index analyses data from almost 200 retailers and an average of more than 10 million orders in any one month, representing £8 billion in order value in any 12-month period.

  • 2019 has started in much the same way as 2018 ended, with no volume growth and decline in average order values
  • The lower than expected volume created a benefit in terms of on-time delivery performance which was better than January 2018 because resource would have been increased but volume did not
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