IMRG Metapack UK Delivery Index - November 2019

Reporting October 2019 Performance

Executive Summary

The IMRG Metapack Delivery Index analyses data from almost 200 retailers and an average of more than 10 million orders in any one month, representing £8 billion in order value in any 12-month period.

  • The year-on-year decline in online parcel delivery volumes, continues with another drop of 11.2 % compared to October 2018
  • Month-on-Month change is +16%, against 23.5% change last year, representing a slower build up to peak in 2019
  • On-time delivery is marginally up on last year, but still below its peak during 2016 and 2017
  • Next day continues its dominance with 41.7% of all volume and 55% if you take out cross border.
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