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Five charts illustrating the state of online delivery

Summary

On 21-22 April 2021, IMRG ran a virtual summit focusing on online delivery and how it has been impacted by the dual challenges of the pandemic and Brexit.

While they have both been disruptive to businesses across many industries, supply chains have been the areas where the impact has been most keenly felt. There were delays in lead-times and a dip in returns in the early phases of the pandemic, as may have been expected, but are there changes that may be part of a longer and possibly more permanent trend?

Using a range of different datasets and studies, we looked at everything from how customers return items to how many delivery options retailers offer, cross-border online volumes and the costs associated with failed delivery.  

This report analyses five charts that illustrate the state of online delivery in the UK.

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