At this roundtable conference, you’ll discover best practices for creating exceptional customer experiences.
Finding strategies to boost customer loyalty is a priority this year, as IMRG research shows that just one or two bad experiences will deter customers from purchasing. Our community of retailers have revealed that growing loyalty is one of their top aspirations for this year, where 55% who did not have a loyalty scheme plan to launch one in the coming months.
Engage in expert-led sessions and discussions on optimising pricing, promotions, merchandising, delivery, marketing, and more.
Event format and venue
The event will take place at the prestigious Royal Horseguards Hotel in London, positioned on the banks of the River Thames at Embankment. Attendees will benefit from dedicated one-to-one networking sessions, offering ample opportunity to engage with industry peers and experts. Enjoy a gourmet three-course lunch, followed by a champagne networking reception.
Am I eligible?
The event is free for IMRG Retail Members. To ensure a relevant experience for all attendees, limited free seats are available for non-members who meet the following eligibility criteria:
- Retailers who hold a manager-level position or higher within their organisation.
- Retailers who represent a retail business with an annual turnover of £2 million or more.
By adhering to these criteria, we aim to create an environment where attendees can network with peers facing similar challenges and opportunities.
How can solution providers get involved?
This event is only free to attend for IMRG Retail Members.
If you’re a solution provider eager to attend this event, we encourage you to book a time in our calendar to explore the unique sponsorship opportunities available.
