IMRG data highlights the growing complexity of customer expectations for delivery and cross-border eCommerce, with 57% of shoppers abandoning carts over delivery concerns, and nearly 30% hesitant to purchase from international retailers.
This roundtable conference is designed to help you address these challenges, improving your customers’ delivery and cross-border experiences both pre- and post-purchase.
Through engaging presentations, insightful roundtable discussions, and collaborative peer-to-peer sessions, you’ll gain actionable strategies to boost customer satisfaction and develop the knowledge needed to drive business growth.
Event format and venue
The event will be hosted at the distinguished Royal Horseguards Hotel in London, situated on the banks of the River Thames at Embankment. Throughout the event, there will be dedicated sessions for one-to-one networking, providing ample opportunities to connect with industry peers and experts. Attendees will enjoy a three-course lunch followed by a champagne networking reception. We invite you to join us, share your expertise, and collaborate on best practices.
Agenda
| 08:30 – 09:30 | Registration and complimentary breakfast | |
| 09:30 – 09:50 | Are retailers seeing a higher increase in revenue or orders? | How is the performance of revenue correlate with the volume of items moving around, how does it vary by product category, and what does it tell us about the ecommerce market? |
| 09:50 – 10:00 | Presentation from Headline Sponsor InPost | |
| 10:00 – 10:20 | Retailer roundtables | An interactive session where retailers get to speak to their peers about topics such as delivery propositions, returns policies, free vs paid options, cross-border expansion, customer experience as well as specific projects and issues they may be working on |
| 10:20 – 10:25 | How many retailers offer free delivery? | Is free delivery as an option increasing in the UK, or are retailers pulling back on it? How many offer it for free and how many at a threshold? |
| 10:25 – 10:45 | Retailer roundtables | An interactive session where retailers get to speak to their peers about topics such as delivery propositions, returns policies, free vs paid options, cross-border expansion, customer experience as well as specific projects and issues they may be working on |
| 10:45 – 10:50 | How much does, and should, standard delivery cost? | How much do retailers charge for standard delivery and, given the period of inflation we have been through, has it increased recently? How does it match with customer expectation around delivery costs? |
| 10:50 – 11:10 | Retailer roundtables | An interactive session where retailers get to speak to their peers about topics such as delivery propositions, returns policies, free vs paid options, cross-border expansion, customer experience as well as specific projects and issues they may be working on |
| 11:10 – 11:30 | Coffee break | |
| 11:30 – 12:20 | Peer-to-peer sessions | |
| 12:20 – 12:25 | How many international markets do UK retailers serve? | Which cross-border markets are the most commonly-served by UK retailers and which regions are seeing an increase / decrease in interest? |
| 12:25 – 12:35 | Delivery insight from our second headline sponsor | |
| 12:35 – 12:40 | How much do UK retailers charge international customers for delivery? | Find out benchmarks for what retailers in different product categories charge for delivery around the world |
| 12:40 – 13:40 | Lunch | |
| 13:40 – 13:45 | Supply and demand for next day delivery | How commonly-offered is next day delivery in the UK and what level of take-up does it get from customers? |
| 13:45 – 14:05 | Retailer roundtables | An interactive session where retailers get to speak to their peers about topics such as delivery propositions, returns policies, free vs paid options, cross-border expansion, customer experience as well as specific projects and issues they may be working on |
| 14:05 – 14:10 | Returns timeframes – UK and international | What returns propositions do retailers have in place in the UK and for international customers – and does it tally with what they expect? |
| 14:10 – 14:30 | Coffee break | |
| 14:30 – 14:50 | Retailer roundtables | An interactive session where retailers get to speak to their peers about topics such as delivery propositions, returns policies, free vs paid options, cross-border expansion, customer experience as well as specific projects and issues they may be working on |
| 14:50 – 15:10 | The delivery performance deep-dive | In this interactive session, IMRG will present data from our new daily data aggregator tool, revealing how metrics such as number of items per order change across days of the week and peak periods, as well as cross-border volumes |
| 15:10 – 16:30 | Drinks reception |
Am I eligible?
The event is free for IMRG Retail Members. To ensure a relevant experience for all attendees, limited free seats are available for non-members who meet the following eligibility criteria:
- Retailers who hold a manager-level position or higher within their organisation.
- Retailers who represent a retail business with an annual turnover of £2 million or more.
By adhering to these criteria, we aim to create an environment where attendees can network with peers facing similar challenges and opportunities.
How can solution providers get involved?
This event is only free to attend for IMRG Retail Members.
If you’re a solution provider eager to attend this event, we encourage you to book a time in our calendar to explore the unique sponsorship opportunities available.
Headline sponsors:
Table sponsors:
