Day one of Delivery Summit 2022 is a live roundtable conference style event, giving you the opportunity to spend the day with your retail peers and learn from their experiences. You’ll benefit from insightful and honest conversation, about other retailers’ findings, informing how best to enact strategy in the year ahead.
From unique IMRG data and insight to keynote retail panel discussions; and from roundtable discussions to insight workshops, Delivery Summit will help you navigate industry opportunities and challenges.
Key Takeaways from attending day one of Delivery Summit 2022:
- How the pandemic changed shopper attitudes toward delivery
- How did delivery options change due to the pandemic and how will they evolve in 2022
- The costs to your business associated with failed delivery
- How should retailers structure their delivery and returns propositions?
- How do customers want to have their returns processed?
- How can customer communication be improved post-purchase?
- How should retailers approach improving their environmental footprint?
- What innovation can we expect in delivery?
Agenda
Wednesday 09 February - In-Person Event (Royal Horseguards Hotel)
08:30 - 09:30 AM
Entry Badges and Complimentary Breakfast
09:30 - 09:45 AM
How has the pandemic changed shopper attitudes toward delivery?
A big increase in online parcel volumes has been compounded by supply chain disruption and staffing issues; at the same time, customer expectation has continued to rise.- Where is the notable impact on performance during the pandemic?
- How are shopper attitudes toward delivery changing?
09:45 - 09:55 AM
Are your HS codes your business’ weak spot?
Using the wrong HS codes can damage your business and with the cost of acquiring new customers rising, it’s more important than ever to deliver an excellent customer service when selling internationally.In this IMRG Delivery Summit session, Cross-Border Solutions Manager Nicole Morton outlines why HS codes could be your business’ weak spot and how to get them right.
09:55 - 10:05 AM
What ‘free delivery’ threshold is right for you?
IMRG’s brand-new study will reveal which delivery options are the most popular with online shoppers, with insight helping you understand how to set ‘free delivery thresholds’ by identifying the trends between AOV, delivery choice and threshold prices 10:05 - 10:35 AM
Retailer workshops
Get involved in a series of insightful debates where you can hear about your peers’ strategic approach across a range of areas relevant to delivery and the supply chain. 10:35 - 10:45 AM
What do retailers think about delivery subscription options?
This new retailer survey will reveal the opinions of top ecommerce leaders on the topic of delivery. In this session, learn what others think about the development and take-up of delivery subscription schemes 10:45 - 11:00 AM
Retailer workshops
Get involved in a series of insightful debates where you can hear about your peers’ strategic approach across a range of areas relevant to delivery and the supply chain. 11:00 - 11:30 AM
Coffee break
11:30 - 11:40 AM
What delivery pain points are Retailers seeing?
Scurri will be breaking down the delivery pain points they are seeing in the industry. 11:40 - 11:50 AM
What are retailer attitudes toward sustainability and alternative delivery?
In the second reveal of our new retailer survey, the focus is on retailer attitudes toward sustainable delivery services, the future of click and collect and what the future holds for new types of delivery service.If you’re interested to know what other retailers are planning for their delivery services this year, this session is not to be missed!
11:50 - 12:20 AM
Retailer workshops
Get involved in a series of insightful debates where you can hear about your peers’ strategic approach across a range of areas relevant to delivery and the supply chain. 12:20 - 01:20 PM
Lunch
01:20 - 01:30 PM
What are the costs associated with failed delivery?
When a delivery is not successfully made first time, on time, costs are potentially borne by the customer, retailer and carrier.- What are these costs, and how can they be mitigated?
- Why is there a possibility that this might get worse?
01:30 - 02:10 PM
Retailer panel
Hear from industry experts on the challenges they have faced with delivery and logistics, and what to expect going forward. 02:10 - 02:45 PM
Coffee break
02:45 - 04:00 PM
Hosted Retailer Discussions with senior retailers
Join top retailers at our topic-based roundtables, where they give you key insight and allow you to enter open discussion around industry opportunities and challenges.Hosted by members of IMRG’s retail advisory board and other senior retailers, a deep dive into future and current industry topics:
- Improving sustainability in delivery and packaging
- Click and collect – planning for all customer circumstances
- Customer communication throughout the delivery process
- Setting and measuring the customer promise for ecommerce
- Is Free Shipping still tenable
04:00 - 05:00 PM
Drinks reception
05:00 - 07:30 PM
Directors’ dinner
Invitation onlyKeynote Speakers
Bio:
Guy Meisl
Director of Global Logistics
Radley London
Bio:
David Kohn
Former Director of Ecommerce
Heal’s
Bio:
Neil McLauchlan is a strategic ecommerce professional with 20+ years’ experience across logistics, consulting and procurement. He has been at eBay for over 12 years and is currently the Director of Shipping and Logistics - responsible for defining and implementing the strategy for delivery solutions and logistic enablement projects for sellers with an underlying goal of improving delivery speed, accuracy and cost. One of the key objectives of the logistic enablement projects is to drive a consistent retail standard experiences for buyers.Neil McLauchlan
Director UK Shipping and Logistics
eBay
Bio:
Richard Surridge
Ecommerce Director
Sally Beauty
Bio:
David William
(Ex-ecommerce Director) Founder
(Deckers) DHW Digital
Virtual Delivery Summit 2022
Day two of Delivery Summit 2022 unites the industry with exclusive digital content and thought leadership, welcoming industry leading speakers and topics.
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