In this virtual roundtable style event taking place on 15th April via Zoom, we will be getting together 15+ retailers and industry experts to discuss top customer retention strategies for this year.
Learn from your peers on what customer retention strategies they’re currently prioritising and discuss the results of various approaches to loyalty. We will reflect on how retailers can grow retention at each stage of the customer purchasing journey, from the brand and product discovery stage, all the way to the post-purchase experience.
Start to have a think about these key questions before the session:
- How important is customer retention on your list of priorities for 2025?
- What approaches to loyalty do you have in place and what has been the result?
- Which retention strategies are you considering to implement this year?
- Do you approach your loyal customers differently to new or disengaged customers?
- What post-purchase methods do you have to inspire repeat purchases?
This is a relaxed and informal environment where you will get to hear from IMRG and industry expert Scurri on the trends they’re seeing, plus you can share your experiences with other retailers who are also prioritising retention.
The customer journey
Find out about various pre and post-purchase retention strategies
Top retention strategies
Discover the top retention strategies retailers are prioritising for 2025
IMRG consumer trends
Learn how consumers are behaving on online retail sites
Expert advice
Hear from industry experts who will help you to inspire repeat purchases
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