Join us for this week’s show on 27th February, where IMRG will share their new data on consumer perceptions around delivery and returns – a key part of the online shopping experience.
We’ll explore current trends in areas such as delivery speed, tracking, safe-place options, loyalty programmes, and returns policies, giving you a clearer understanding of what matters most to UK consumers today.
You’ll also get a preview of the insights shaping our upcoming Delivery & Cross-Border Connect event in March, along with our regular eCommerce performance update.
We’ll be joined by delivery and returns experts from Fulfilmentcrowd, Inpost, and ReBound Returns, who will share practical ideas for improving customer experience and performance, helping you to stand-out and improve retention in 2025.
Key Takeaways:
Weekly eCommerce update
Find out what happened in eCommerce last week
Consumer delivery preferences
Hear what consumers want from the online delivery experience
Expectations around returns
Discover consumer expectations around return policies in 2025
Industry expert advice
Improve your delivery and returns offerings with industry expert advice
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