IMRG Delivery Summit 2021

Watch IMRG's Delivery Summit, in collaberation with our headline sponsors Avalara, that took place on the 21st and 22nd of April 2021.

In March 2020, COVID suddenly enforced an unplanned peak on the delivery network as the UK entered its first lockdown. But the surge in online volume continued, even after lockdown was lifted, culminating in a huge Black Friday and peak period.

Now, as 2021 brings a new phase of the pandemic, expert speakers at the IMRG Delivery Summit assess the changes – both to volume and process – bought about by the twin disrupters of COVID and Brexit, to debate how operations are evolving in response to these challenges.

Through a mix of IMRG data presentations, retailer keynotes and panels, these recordings will help you learn how to:

  • Build delivery propositions that are appropriate for future challenges and opportunities
  • Use delivery as a customer experience differentiator
  • Utilise delivery as a conversion driver
  • Optimise returns processes
  • Succeed in a post-pandemic business environment
  • Deal with the implications that Brexit bring to your organisation

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