Overview

***Customer Connect is now Customer Week, broadcast as a series of live webinars across 5 days - 15 - 19 June ***

Customer Week brings you IMRG’s latest research into how customer behaviour is evolving, particularly focusing on how it will be impacted over the longer term by the Coronavirus outbreak.

Delivered through five hour-long webinars across five days, Customer Week is all about looking forward – taking what we’ve learnt during this crisis and considering what the long-term ramifications are for managing customer experience.

Our data-informed insight is intended to give you the insight you need to optimise your customer proposition for success. Attendees will learn:

  • How to understand customer behaviour in light of the Coronavirus outbreak
  • Adapt customer propositions following the Coronavirus crisis
  • Optimise retail site conversion
  • Apply techniques for acquisition and retention

Customer Week is a must-view event for retailers interested in how they need to adapt their propositions to cater for evolving customer behaviour and expectation.

All Customer Week webinars will take place from 14:00 till 15:00.

Keep scrolling to see our Agenda.

 

Click here to register at the bottom of the page.

 

Agenda

Customer Week Agenda.

Part 1: How did customer behaviour adapt during the Coronavirus outbreak? - Andy Mulcahy, Strategy and Insight Director, IMRG



Part 2: Insight from headline sponsor


Part 3: Quickfire presentations: Understanding customer behaviour following Coronavirus


Part 4: How we managed during the Coronavirus crisis – Chi Evi-Parker, former Ecommerce Director, Monica Vinader



Part 5: Quickfire presentations: Understanding customer behaviour following Coronavirus


Part 6: Andy Mulcahy conclusion



Part 1: How did retailers adapt their customer propositions during the Coronavirus outbreak? - Andy Mulcahy, Strategy and Insight Director, IMRG



Part 2: Insight from headline sponsor


Part 3: Quickfire presentations: how best in class customer experiences will be defined in light of / as we exit coronavirus


  • Exponea 
  • Brightcove



Part 4: Finding the right technology for your business – David Kohn, Customer & Ecommerce Director, Heal’s



Part 5: Quickfire presentations: how best in class customer experiences will be defined in light of / as we exit coronavirus


  • Vertex 
  • BounceX – Danielle Auerbach, Director of Customer Success, EMEA



Part 6: Andy Mulcahy conclusion



Part 1: The product page: conversion best practice on smartphones – Matthew Walsh, Director of Retail and Data, IMRG



Part 2: Insight from headline sponsor


Part 3: Quickfire presentations:  What retailers can do to inspire customer conversion


  • Emailage
  • ACI



Part 4: Flavio Lamenza, Senior User Experience Designer, Vodafone



Part 5: Quickfire presentations:  What retailers can do to inspire customer conversion

  • Criteo
  • Computop


Part 6: Andy Mulcahy conclusion



Part 1: The impact of Coronavirus on online retail: a review – Andy Mulcahy, Strategy and Insight Director, IMRG



Part 2: Insight from headline sponsor


Part 3: Quickfire presentations:

  • Epsilon 
  • Bluecore

 

Part 4: Online retail sector performance update over the past week – Matthew Walsh, Director of Retail and Data, IMRG



Part 5: Quickfire presentations:


Part 6: Q&A

Part 1: What were the retailer discounting patterns during the Coronavirus outbreak? – Andy Mulcahy, Strategy and Insight Director, IMRG



Part 2: Insight from headline sponsor


Part 3: Quickfire presentations: What can retailers do to inspire customer loyalty?


  • Epsilon



Part 4: The checkout: conversion best practice on smartphones – Matthew Walsh, Director of Retail and Data, IMRG



Part 5: Quickfire presentations: What can retailers do to inspire customer loyalty?


Part 6: Key takeaways


Event Sponsors:
  • SafeCharge, a Nuvei Company
  • Loqate, a GBG Solution

Who Should Attend?

This event is open to IMRG member retailers* and IMRG solution provider members at no charge**.  

*A retailer would be a high-street or B2C operation selling products or services, via a website with transactions completed fully, including payment, via any interactive channel, from any location.

**Non-member solution providers can attend for a cost; we will contact any registered to notify them of cost of access, otherwise their registration will be cancelled.

Register Below

Event Date 15th Jun 2020 to 19th Jun 2020
Event Time 14:00 to 15:00 Daily
Location Online