IMRG Data Webinar - Structuring Delivery/Returns Propositions


The delivery and returns options offered by retailers can have a big impact on conversion and has become a key focal point for differentiation in proposition – with strong potential for increasing both customer acquisition and retention.

There are two areas that are important here – the operational side, covering the options offered and how they are structured, and the way in which the supporting information is communicated to customers.

Join IMRG on our ‘Structuring Delivery / Returns Propositions’ webinar, supported by iForce and Wincanton, where we will share fresh insight from a number of IMRG data studies looking at how to structure your proposition for success.  

You will learn:

  • How and where the delivery / returns options are communicated on a retail site can influence the user journey
  • Considerations when deciding which options to offer – and how
  • What shoppers want and expect from online delivery
  • Finding the balance between speed, cost, options and convenience

IMRG webinar image

This webinar will be 30 minutes long.


  • Andy Mulcahy

    Andy Mulcahy

    Strategy and Insight Director | IMRG

    Andy has worked at the heart of the online retail industry since 2010 – researching and producing reports on trends and developments affecting the sector. During that time, Andy has developed strong knowledge in multiple areas of online retail, with particular expertise in Black Friday.
  • Neil Weightman

    Neil Weightman

    Commercial Director | iForce

    Neil specialises in e-fulfilment and returns processing, and is a commercial and process expert.
  • Alistair Steven

    Alistair Steven

    Head of Home Delivery Strategy and Optimisation | Wincanton

    Alistair has been a decision maker in the logistics industry for 15 years, and brings his wealth of knowledge to the table for this webinar.
Event Date 9th Jul 2019 to 9th Jul 2019
Event Time 14:00 to 14:30
Location Online