We are delighted to present you with our ‘Consumer Home Delivery’ report, supported by nShift.

We are now in our fifteenth year of our Consumer Home Delivery research, which provides the opinions of UK customers on all things post-purchase.

By reading this report, retailers can be better equipped to meet the ever-demanding needs of customers, ensuring increased satisfaction and retention. This year, we have noted that more than ever, customers want choice throughout the entire delivery journey and are open to change if the benefits are fruitful. Read on to learn more about optimising the post-purchase experience and identify areas for growth.

Key findings of this report include:

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    Delivery concerns

    Are delivery concerns causing cart abandonment and what are the top delivery concerns and issues?

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    Delivery preferences

    Which delivery option is leading the way and how are consumer preferences evolving?

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    International delivery

    Do UK consumers like to shop internationally and where are the places consumers are most likely to buy from?

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