It’s our pleasure to present you with our Transforming E-commerce Delivery: Key Insights for Meeting Customer Demands report, supported by topic experts, Ingrid.
We surveyed 1,000 UK customers, aged 18-54+, to gain a deep understanding of current expectations and preferences regarding e-commerce delivery propositions. We decided to focus on customers’ top delivery priorities, top delivery offerings, preselected delivery options, online checkouts, Out Of Home (OOH) delivery, and sustainability initiatives, all areas which can be optimised for growth.
The survey findings are complemented by Ingrid’s own research, providing actionable insights for retailers to make delivery more efficient and profitable.
Key Takeaways:
Boost e-commerce checkout conversion rates
Customer attitudes towards environmentally friendly delivery
The benefits of free delivery thresholds
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