IMRG Data Webinar – Returns policies during the Coronavirus outbreak

A common response by retailers to the Coronavirus outbreak has been to extend their returns policies. By the 7th of April, 130 of the 300 retailers IMRG are tracking every week had done so to some extent.

What are the reasons behind some of these extensions – some of which are 100+ days – and what patterns can we pick out from the data? Will they maintain longer policies post-Coronavirus or go back to what they had in place before?

Join IMRG as we took a deep dive into the data we’ve tracked so far to share insight around returns policies broken down by product category, and consider the possible longer-term impacts of offering extended periods.

We looked at:

  • Which policies retailers have put in place
  • The pros and cons of incentivising the various returns channels
  • The types of returns fraud and how it is evolving during the Coronavirus outbreak

With additional insight from Quadient, Forter and Openpay.

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