IMRG Data Webinar - The role of customer service in providing seamless brand experiences

Join IMRG and Zendesk as we share insight from a new joint report exploring some of the challenges that retailers face, the customer expectations that drive them and scenarios that will help to bridge the gap between customer expectation and brand promise.

We address:

  • Where, when and how customers want retailers to provide support / reassurance
  • Empowerment of customer touchpoints
  • How to use customer service to drive loyalty
  • Joining up customer experiences

Members - Login to watch the webinar

Not a member? Join the IMRG Membership to watch the webinar and get unique resources to understand and improve your online retail performance.